Job Description:

Leidos QTC Health Services is seeking a fully remote Provider Utilization Coordinator supporting our Reserve Health Readiness Program to work with our Medical Providers to build schedules, manage appointments, and collaborate on all operational aspects to support Leidos QTC Health Services line of business directives.

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit qtcm.com for more information.

This role is remote but needs to work 8AM - 4:30PM PST.

Hourly Rate: Is based on years of experience, education and location PLUS up to 6% quarterly bonus potential!

The hourly ranges for each level are as follows:

Level 1 - 0-1 years of experience:  $17.64- $19.50

Level 2 - 1- 3 years of experience: $21.00- $23.21

Level 3 - 3-5 years of experience:  $23.25- $25.70

Level 4 - 5-9 years of experience: $27.59 - $30.59

 In this rewarding role, you will:

• Consistent and effective communication with IPA providers and operations


• Ability to effectively utilize reports and tools to communicate IPA provider schedules to the providers and to communicate and escalate information and trends to appropriate line of business and/or leadership


• Proactively communicate issues/concerns with IPA provider schedules proactively to appropriate line of business and/or leadership teams as necessary


• Ability to coordinate with regional utilization manager (RUM) on IPA utilization issues


• Responsible for building and adjusting provider’s schedules


• Constantly evaluates the utilization of dedicated IPA providers


• Prevention of gaps and overbooking in provider’s electronic schedules


• Time slot capitalization which includes communication with operations scheduling staff 


• Effective management of electronic confirmation systems (i.e. eMessenger, Pega communicator, ACD) in order to minimize no show rates


• Efficiently utilizes electronic tools and workflows in order to manage resources 


• Ability to prioritize operations and provider’s requests when and if necessary


• Any other duties as assigned

We are looking for candidates with the following:

• Excellent communication skills in English, both written and verbal


• Proficient in relevant computer applications (i.e. MS Outlook, Electronic Scheduling software) with an ability to learn new software quickly. 


• Ability to follow and adhere to standardized process workflow on a daily basis


• Ability to communicate effectively with providers of all specialties


• Exceptional customer service principles and practices to both internal and external customers


• Excellent data entry and typing skills


• Highly skilled in multi-tasking while managing multiple priorities


• Able to work various shifts and hours to cover multiple times zones


• Strong knowledge of administrative and clerical processes


• Demonstrated ability to work as a team member as well as an individual contributor

• High School diploma, or equivalent (GED)

• 1 to 3 years of experience in a high volume healthcare setting with daily utilization of electronic scheduling software


• Experience utilizing EMR or case management software

• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Administrative/Technical

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