*HIRING ACTION IS CONTINGENT UPON SUCCESSFUL AWARD OF CONTRACT
JOB SUMMARY/OBJECTIVE:
The Care Coordinator assumes a vital role for Choctaw Premier Services, ensuring the seamless coordination of patient care and serving as a key point of contact between Anomalous Health Incident (AHI) patients. Serving as a key point of contact between patients, healthcare providers, and support services, the Care Coordinator manages care plans, schedules appointments, facilitates communication, and addresses patient needs with professionalism and compassion. Assigned patients will remain under the coordinator’s care throughout their service duration, ensuring continuity. Strong organizational skills and a commitment to patient well-being are essential in delivering efficient and accurate care. This role is critical in promoting collaboration, continuity and efficiency in patient care, ultimately enhancing both the patient experience and the overall quality of care.
PRIMARY RESPONSIBILITIES:
Develop and implement individualized care plans based on patient needs and medical conditions.
Coordinate care among various healthcare providers and the AHI Advisory Board, including primary care physicians, specialists, and support services.
Serve as a liaison between patients and healthcare providers ensuring patient needs are met.
Educate patients and their families concerning care plans, treatments, and available resources.
Assist patients in accessing necessary services, such as scheduling appointments, arranging transportation, and connecting with community resources.
Ensure AHI patients have accurate information concerning AHI care and resources.
Monitor and manage referrals to specialists and other services.
Track patient progress and follow up on treatment adherence, medication management, and overall health outcomes.
Conduct regular check-ins with patients to address concerns and adjust care plans as needed.
Maintain accurate and up-to-date patient records, including care plans, progress notes, and communications.
Encourage patients to volunteer for the AHI registry to ensure Congress is properly informed concerning the magnitude of the issues.
Prepare reports and documentation for internal use and maintain compliance with healthcare regulations.
Participate in quality improvement initiatives and suggest improvements to enhance care delivery and patient satisfaction.
MINIMUM QUALIFICATIONS:
Strong verbal and written communication skills for interacting with patients, families, and healthcare providers.
Ability to manage multiple tasks and responsibilities, prioritize effectively, and maintain detailed records.
Capability to identify issues and develop solutions to improve patient care and coordination.
High level of accuracy in documenting patient information and managing care plans.
Ability to provide supportive and empathetic care to patients and their families.
Basic proficiency with office software (e.g., Microsoft Office Suite) and familiarity with Electronic Health Record (EHR) systems.
Ability to work effectively as part of a multidisciplinary team and collaborate with various stakeholders.
Flexibility to adapt to changing patient needs and healthcare environments.
Commitment to maintaining patient confidentiality and adhering to privacy regulations (e.g., HIPAA).
REQUIRED EDUCATION & EXPERIENCE:
High School diploma or equivalent.
PREFERRED:
Previous experience in a healthcare setting, customer service, or similar role.
Familiarity with patient care processes, healthcare systems, and support services.
Certification related to care coordination or case management (e.g., Certified Case Manager (CCM)).
Experience working with specific patient populations (e.g., elderly care, chronic disease management).
COMPETENCIES:
Communication
Organizational Skills
Detail Oriented
Empathy & Compassion
Microsoft Office Suite
Teamwork
Collaboration
Adaptability
Integrity
Accountability
Patient Advocacy
Customer Service
Problem-Solving
Care Management
*The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
EEO/AAP Statement
We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to craft and maintain an environment that respects diverse traditions, heritages, and experiences. Choctaw is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Choctaw Premier Services
A full-service staffing and employment agency. Choctaw Premiere Services (CPS) delivers pre-qualified healthcare professionals that are licensed and credentialed to national industry standards and regulations. CPS provides a wide range of healthcare providers and mental health services to support the U.S. Government. CPS offers a variety of administrative services, ranging from Human Resources to logistics and facilities to help desk support.
