Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Centeroffers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.
FLSA Status
Non-Exempt
Job Role Summary
The Lead Care Coordinator assists Care Coordinators and Support Specialists in determining appropriate interventions to aid clients in reaching their treatment goals. This position collaborates with Clinical Program Coordinator and Manager in program design, implementation and evaluation.
Essential Functions and Responsibilities
Proactively contributes to Eskenazi's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi values of Professionalism, Respect, Innovation, Development and Excellence
Serves as a role model and clinical resource for other Care Coordinators and Support Specialists
Assists Care Coordinators and Support Specialists in determining appropriate interventions to aid clients in reaching their treatment goals
Offers input for staff performance appraisals
Monitors and assists staff in maintaining productivity standards
Collaborates with Clinical Program Coordinator and Manager in program design, implementation and evaluation
In collaboration with the MD/CNS and treatment team formulate, develop and revise plan of care
Insures the timely completion of all client documentation per policy
Uses discretion and independent judgment to develop treatment plans, in consultation of the treatment team
Prioritizes and subsequently coordinates treatment activities and both internal and external referrals for a caseload
Interviews patients and significant others to gather information for Biopsychosocial assessments and reassessments and ANSA/CANS assessments
Assesses patient treatment progress to evaluate success of treatment planning, and updates treatment plans at intervals indicated by guidelines
Advocates for clients to ensure access to needed services
Implements treatment plans, coordinates service revisions based on treatment plans
Monitors client progress, reporting to the team successes and challenges
Identifies and establishes a set of alternative resources in community to be accessed to meet a wide variety of patient needs related to all life domains
Identifies any high risk patient symptoms or circumstances that would result in risk for self-harm or harm to others and notifies appropriate higher clinical level staff for consultation
Documents client treatment activities and client progress toward treatment goals
Completes appropriate legal documentation as indicated on treatment plan
Interprets and applies service and billing procedures according to client needs, complete billing according to guidelines for timeliness and accuracy
Works with family, significant others and community supports to assist client in meeting goals
Demonstrates ability to assist clients in accessing community resources; keeps accurate and updated information about resources
Within scope of practice assists other team members in covering client needs
Alters activities/behaviors to reflect and ensure adequate care appropriate to the age of clients served
Ability to fulfill duties noted in areas specific competencies (Adult, Acute, Children's or Addiction Services)
Job Requirements
Bachelor's degree in social work, substance abuse, education, counseling, psychology, sociology, criminal justice or related field, plus minimum of 1 years of related work experience
May substitute a Master's degree in social work, substance abuse, education, counseling, psychology, sociology, criminal justice or related field if no prior experience in mental health
Valid Indiana driver's license
Knowledge, Skills & Abilities
Use of discretion and independent decision making regarding client safety and care
Strong interpersonal skills; ability to be both clear and concise in written and verbal communication
Willingness and ability to carry out directives from other team members; ability to teach and mentor others
Demonstrated leadership and team building abilities
Ability to:
use communication skills appropriate to the age of the client
interpret and apply complex directives/information/regulations
use crisis intervention skills
implement community and strengths based treatment interventions
Knowledge of:
psychiatric and addiction diagnoses and understanding of their impact on behavior and all life domains
psychotropic medications; their uses and side effects
Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.
