Wondering what's within Beckman Coulter? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Sr. Coordinator Non-Technical Customer Support for Beckman Coulter Diagnostics is responsible for working with cross-functional teams, Sales Associates, Field Service Engineers and Customers to support the contracting needs for a specific assigned book of business.

This position is part of the Distributors Contracting Team and will be located in Brea, CA. In the contracts team, our vision is to build customer and sales partnerships, work with our sales team to help secure new contracts and renewals and to maintain contract agreements.

You will be a part of the Client Services organization and report to a Contract Administration Leader in Customer Support responsible for maintaining an assigned contract book of business for new and existing customers and ensuring that contract terms and conditions are being met. If you thrive in a fast-paced, cross-functional role and want to work to build a world-class Client Services organization-read on.

In this role, you will have the opportunity to:

• Establish close relationships with customers, business partners, and other departments to help ensure resolution of customer inquiries are addressed in a timely and professional manner.


• Book and maintain new contract agreements, set up billing schedules, shipping schedules and manage compliance to the contract terms and conditions; Research and resolve diverse customer support issues including pricing and contract terms and conditions, customer validation, order management, and managing distributor relations.


• Partner with the sales organization in managing end user agreements, maintaining distributor pricing agreements, resolve customer ordering and low supply concerns, and managing relationship integrity.

The essential requirements of the job include:

• High-school diploma or equivalent


• 4+ years of experience in customer service


• Proficient with Microsoft Office tools - Word, Excel, PowerPoint and Outlook

It would be a plus if you also possess previous experience in:

• Associate's degree or Bachelor's degree


• Working with complex Diagnostic contract terms and conditions and able to effectively deal with ambiguity as demonstrated by previous knowledge and experience in related field


• Proficiency in ERP Tools such as SAP/Oracle

The hourly range for this role is
$24.04 - $31.25 . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off,
medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.