The Workplace Hospitality team is driven to provide exceptional customer service in a world-class corporate environment. The Workplace Hospitality team will facilitate and enhance associate experiences and connections to teams, workplaces, and moments that celebrate our culture and purpose. This team will also coordinate corporate services and programs across the facilities to offer associates a productive place to work.
The Program Manager, Workplace Hospitality will join the Walmart Corporate Real Estate team and have primary responsibility to provide personalized assistance to ensure associates and guests have a memorable and enjoyable experience during their day. They will have responsibility for overseeing the smooth operation of our Workplaces and neighborhoods. This includes ensuring that our buildings and spaces are ready for business every day. This role will create a welcoming and efficient environment and provide exceptional service ensuring our associates, guests and customers enjoy a seamless and memorable experience. This role will be highly visible at the Home Office campus in Bentonville.
What you'll do: Be highly visible and available. You will provide a single point of contact to tenants' campus workplace requests. This role is proactive in building deep relationships to enhance the workplace experience and enable a frictionless connection between the tenant and Corporate Real Estate.
Ensure that buildings and spaces are business ready daily and includes ensuring that all spaces are working properly and clean.
Be highly visible and available. Providing a single point of contact to tenants for campus workplace experience requests or questions.
Develop and implement a plan to maximize space utilization across neighborhood spaces and rooms.
Provide exceptional customer service on behalf of the Corporate Real Estate and the broader organization.
Submit tickets to stakeholders to relay issues, problems, and concerns.
Work with Facilities Management team on resolving tenant work orders regarding workplace operations and maintenance.
Be informed and able to provide information regarding building services, neighborhood events, and key visitors.
Activate buildings through custom events, workshops, and seminars.
Travel across campus, between assigned buildings.
You'll make an impact by:
Experience and passion around delivering strong associate services focused on programs and problem solving.
Excellent communication and conflict resolution skills.
Knowledge of SPOCs and span of control of each Corporate Real Estate and support function.
Knowledge of facilities, amenities, tenants, and of the local community.
Strong time management skills and ability to prioritize tasks.
Ability to evangelize, communicate and collaborate well at all levels of the company.
Being driven to execute and to act quickly, while displaying Walmart's core values, with a basis of serving the customer.
Qualifications:
Bachelor's degree or 3+ years in hospitality or customer experience roles
Change management experience
Project management experience
Nice to have:
Passionate about meeting new people, being the go-to for information
Experience with public speaking, talking too small to large groups of people
Creative eye for opportunities and innovative ideas
Thoughtful, disciplined and can manage multiple workstreams
Desire to leverage technology to streamline and enhance day to day operations
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00-$130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Human Resources, or related field and 2 years' experience in project management, compliance, operations management or related area OR 4 years' experience in project management, compliance, operations management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading a cross-functional team, Retail Link, Working with profit and loss responsibilities.
Primary Location...
2403 Se J St, Bentonville, AR 72716, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
"Our leadership invests in every associate and it's up to us to change the course of retail-and we're doing it every day. I feel unstoppable." - Diane, Project Manager
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.
