What you'll do

• Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis
• Answer customer calls and emails providing prompt issue resolution
• Manage outbound calls to gain information and/or follow up to resolve customer issues
• Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
• Manage client dialog while documenting details of client interaction in Salesforce

What experience you need

• Minimum 1 year of customer service experience
• Proficiency with Google Suite and Microsoft Office (Word and Excel)
• Detailed oriented with an ability to multi-task in a fast paced environment
• Exhibit strong organizational, problem-solving, and analytical skills
• Excellent listening, verbal, and written communication skills
• Strong interpersonal skills and professional attitude
• Regular attendance is an essential function of the job

What could set you apart

• 3 years of experience in a B2B customer support environment
• Skilled at effectively assessing customer audience and adjusting style and tone to match the customer
• Proficiency in Salesforce Service