The Patient Services Coordinator III (PSC III) is a float position, meant to cover the many areas within the Cancer Center as needed. This position is ideal for someone who is looking to learn and grow within a healthcare setting, all while making a positive impact on our patients and their families.
GENERAL SUMMARY:
Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below.
Schedules initial, follow-up, and multi-disciplinary patients (with multiple providers)
Coordinates and maintains providers' master clinical schedules
Submits referrals for specialty appointment requests
Obtains intake information from patient and referring physician's offices.
Schedules Radiology tests
Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
Works with Infusion Unit to coordinate chemotherapy treatments for patients
Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed.
Performs other duties as assigned.
This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.
Qualifications
QUALIFICATIONS:
High School Diploma required; college education preferred.
Strong customer service skills
Ability to multi-task in fast-paced, high-volume environment
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
