The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a CRM Engineer in Remote opportunity.


Role Description


The CRM Developer/Admin position is a role with a specific Customer Relationship Management (CRM) solution focus. This focus is targeted to solutions that can be implemented specifically via Microsoft Dynamics. The position supports Digital team in developing CRM solutions to ensure that the needs of our members and internal member service representatives are satisfied and that a wide range of operational objectives are addressed. The role involves collaboration with product owners/business analysts, solution architects, developers, and testers to assess needs and define system requirements and/or configurations for these solutions.
• Provide technical input regarding feasibility or design for needs expressed in user stories
• Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary
• Define format and mapping of data for interfaces between systems
• Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services
• Assist the business in determining if and how new systems or system enhancements may improve process flow and business function
• Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy
• Collaborate with product management team to define Minimum Viable Product (MVP) to achieve company strategic goals
• Provide demos to internal project team, as well as to business stakeholders.
• Participate in project planning, sprint and release planning, daily stand-up meetings (scrums) demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings.
• Perform application and services tests to research application behavior and/or validate changes
• Recommend opportunities to improve efficiency and effectiveness
• Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues
• Recognize and advocate for adherence to system solutions that are maintainable, efficient, and extensible
• Assist and mentor less experienced peers


Skills & Requirements


• Services-Oriented Architecture
• System to system integrations via internal and vendor APIs
• Configuration Management
• Error Handling
• XML and JSON Data Structures
• Ability to write SQL queries
• Problem solving skill - Work well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.
• Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization
• Ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently
• Experience working in Agile methodology.
• Strong working knowledge of CRM solutions and strategies
• Strong understanding of the range of built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions
• Experience with case management as implemented through CRM solutions
• Experience with Microsoft Dataverse
• Understanding of Model Driven Apps and Canvas Apps
• Knowledge of application integration with Power Apps is a plus
• Knowledge of Power Automate is a plus
• Strong Communication Skills.


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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