JOB DESCRIPTION

As a 100% employee-owned contractor, when you work at Sundt, you're not just hiring on at a company, you're joining a culture. Because everyone at Sundt is part owner, you'll join a team of people who are deeply invested in their work. From apprentices to managers, we're passionate about the details and deliberate in everything we do.

At Sundt we focus on building long-term prosperity for our clients, communities and employee-owners. We offer competitive pay, industry-leading benefits including a 401k and employee stock ownership plan, incentive programs for craft and administrative employees as well as training that focuses on your personal and professional growth. We're driven by skill, grit and purpose. Join us as we strive to be the most skilled builder in America.

Job Summary

In this role we are looking for a proactive problem-solver with a strong technical background. You will be responsible for managing and maintaining the organization's applications to ensure their optimal performance and reliability. Key duties include installing, configuring, and upgrading applications, monitoring their performance, and troubleshooting any issues that arise. Additionally, you will collaborate with IT teams on projects, provide support and training for end-users, and manage relationships with application vendors.

Key Responsibilities

1. Application Management:
• Perform and oversee the installation, configuration, and upgrade of applications.
• Continuously monitor and tune application performance, availability, and responsiveness.
• Diagnose and resolve complex application issues and bugs.
• Maintain detailed documentation for applications, including configurations, updates, and procedures.
• Monitor system capacity and plan for future growth or changes.
• Ensure that application data is regularly backed up according to organizational policies.
• Develop and test disaster recovery plans related to applications to ensure quick recovery in case of failures.
2. System Integration:
• Work with Dev Team to support the integration of applications with other systems and services.
• Ensure seamless data flow between applications and handle data migration tasks as needed.
3. Security and Compliance:
• Implement and manage user access controls and permissions.
• Ensure applications comply with organizational policies and external regulations.
• Regularly apply security patches and updates to applications to safeguard against vulnerabilities.
4. Project Management:
• Lead or support application deployment projects, including planning, execution, and follow-up.
• Work with other IT teams and departments to ensure application needs are met and projects are aligned with business objectives.
5. User Support and Training:
• Provide advanced support for application-related issues, often acting as an escalation point.
• Develop and deliver training materials and sessions for end-users or other IT staff.
6. Vendor Management:
• Act as a point of contact with application vendors for support and service issues.
• Evaluate and recommend third-party applications or services as needed.
7. Process/Continuous Improvement:
• Implement and advocate for best practices in application management and administration.
• Identify and drive improvements in application processes and workflows.
• Contribute to the application strategy and roadmap aligned with organizational goals.
• Stay updated on emerging technologies and trends to ensure applications remain modern and competitive.

Minimum Job Requirements

1. A minimum of six years' experience and a bachelor's degree in a related field.
2. Strong problem-solving skills
3. Ability to manage multiple tasks simultaneously
4. Excellent customer service, written and verbal communication skills
5. Ability to work collaboratively in an environment with diverse individuals and groups.
6. Ability to write reports, business correspondence, and procedural manuals.
7. Detailed knowledge and experience with mission critical application systems installation and maintenance.
8. Proficient use of all Microsoft Office Suite programs.
9. Proven troubleshooting skills in a technical/computing environment.
10. Working knowledge of Microsoft windows client/server technology.

Note: Job Description is subject to change at any time and may include other duties as assigned.

Physical Requirements

Non-Safety Sensitive

Note: Jobs with the Safety-Sensitive designation are those that include tasks or duties that the employer reasonably believes could affect the safety and health of the employee performing the task or others such as operating a vehicle, operating equipment, operating machinery or power tools, repairing/maintaining the operation of any vehicle/equipment, the handling/disposal/transport of hazardous materials, or the handling/treatment/disposal of potentially flammable/combustible materials.

Equal Opportunity Employer Statement: Sundt is committed to the equal treatment of all employees, and/or applicants for employment, and prohibits discrimination based on race, religion, sex (including pregnancy), sexual orientation, gender identity, color, age, disability, national origin, covered veteran status, genetic information; or any other classification protected by applicable Federal, state, or local laws.

Benefit list:
Market Competitive Salary (paid weekly)
Bonus Eligibility based on company, group, and individual performance
Employee Stock Ownership Plan & 401K
Industry Leading Health Coverage Starting Your First Day
Flexible Time Off (FTO)
Medical, Health Savings, and Wellness credits
Flexible Spending Accounts
Employee Assistance Program
Workplace Wellness Programs
Mental Health Program
Life and Disability Insurance
Employee-Owner Perks
Educational Assistance
Sundt Foundation - Charitable Employee-Owner's program