Client Services Support Specialist Job Responsibilities:
Respond promptly and professionally to incoming Beneficiary's inquiries in person, by telephone, or by email.
Check voicemail inboxes and return calls in a timely manner.
Identify customer questions, concerns, and overall needs and provide accurate answers and solutions to the Beneficiary's queries.
In response to Beneficiary and sub-recipient questions, explain concisely, check for beneficiary understanding and acceptance, and offer data entry assistance and document uploads, as necessary.
Follow up with callers on complaint and/or question resolution status and address customer complaints compassionately and patiently.
Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
Client Services Support Specialist Job Qualifications:
Two years of post-secondary education in computer sciences, general studies science, human services, or a related field. Associate degree preferred.
At least two years of customer support/service experience (one year of additional experience may be substituted with one year of education for up to 2 years).
Bilingual in Spanish and English (oral and written)
Ability to work irregular and/or flexible hours. Work hours will vary from 1 st and 2 nd shift and occasional weekends.
Additional Eligibility Requirements:
Employment with UMOS is contingent upon the successful completion of a criminal background check prior to employment.
UMOS isan equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
