The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. This critical position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts, and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.
**This position is open to any Altec location.**
Major Responsibilities
Inventory Service Support
Assists Supervisors and Technicians with the scheduling of required inventory actions.
Maintains accurate records for dissemination to Accounting, Supervision and Inventory owners to facilitate continuous improvement in inventory management and accuracy.
Conducts Freight debrief per established standards.
Creates shipping labels as required for Mobile Service and Centralized shops as directed/required
Attends peer to peer training as required to develop and maintain all required skills.
Education, Experience, and Skills Required
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
High School Diploma or GED required and
Two years of experience in industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
Or
Bachelor's Degree and
One year of experience in industry-related field preferred (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
Hydraulic or mechanical background preferred
Must have demonstrated experience of providing high levels of customer support
Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
Demonstrated Problem Solving Skills
Strong attention to detail
Solid team player with a collaborative nature
Ability to multitask and handle multiple transactions
Ability to work effectively in a fast-paced environment
Excellent written and verbal communication
Other Position Specifications
Demonstrated record of responsibility
Extremely detail oriented
Customer Service Oriented
Motivated, goal oriented and persistent
Maintain Company confidentiality
Must handle stress and deadlines well
Participate in Continuous Improvement Initiatives
Travel 0-25%
Responsibility for Safety:
Safety In everything we do
Responsibility to Prevent Errors:
Ensures appropriate reviews have been performed as needed for high quality
Mental Alertness:
Continuous attention to all job functions ensuring quality products
Communication with Others:
Requires outside and inside contacts to carry out company policy and programs; Improper handling will have considerable effect on operational results; Must often deal with matters requiring explanation, persuasion and obtaining of approvals
Value-Driven: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
