Job Description:

Location: REMOTE

Salary: $16.00 USD Hourly - $17.50 USD Hourly

Description: Our client is currently seeking a Customer Service Representative to join their team remotely!


Scope of Role:


Location: Remote (must reside in CA)


Hours: 8am - 4:30pm or 8:30am - 5pm


Job Engagement: Contract



This job will have the following responsibilities:

• The daily expectation is to efficiently answer a minimum of 55 calls per day (inbound).
  
  


• Assist providers on the telephone with inquiries related but not limited to claims, authorizations, and appeals, with accurate information.
  
  


• Ask proper questions to complete the task of the call.


• Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, and Adherence.
  
  


• 100% thorough, professional, and accurate documentation of every call.
  
  

Qualifications & Requirements:

• High School Diploma or GED Required
• Ability to apply basic computer skills.


• Knowledge of Microsoft Office Suite: Excel and Word required; Access, Outlook, PowerPoint, preferable.


• Keyboard skills are essential.


• Must be able to multitask and utilize multiple system applications simultaneously.
  
  

Interested? Please reach out to Emily Hartzell at ehartzell@judge.com for immediate consideration.



Contact: ehartzell@judge.com


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