HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We're proud of our values-forward culture that offers our people:
Mission-oriented work
Diverse and inclusive culture
Competitive Compensation & Bonuses
Comprehensive Insurance Plans
Mental and Physical Health Support
Work-from-home flexibility
Fitness Center Reimbursements
Streaming Good time off for volunteering
Wellness workshops
Buddy Program for new HealthStreamers
Collaborative work environment
Career growth opportunities
Continuous learning opportunities
Inspiring workspaces to collaborate and connect with other HealthStreamers
Free employee parking at our Resource Centers in Nashville, Boulder and San Diego
At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
Position Information
Position Overview
The Customer Engagement Specialist will support customers in transitioning from the post-sales process through onboarding and into full product adoption. In particular, this position is responsible for facilitating software training with clients who have purchased their assigned product.
Key Responsibilities
You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
Provides consultative support to customers launching HealthStream solutions by engaging with key stakeholders to ensure organizational buy-in and understanding of how to best optimize the solutions in order to meet organizational needs and meet established goals
Maintains an ongoing consultative relationship with the customer through clearly defined coaching events to support full adoption of solutions and monitor outcomes
Maintains documentation of customer engagement activities to ensure service continuity across all departments
Elicits customer feedback on clinical products and solutions and represents the customer viewpoint internally to help shape ongoing development
Conducts or participates in product/solution demonstrations and assists sales team(s) as needed
Collaborates with sales, project management, onboarding, operations, customer support, and customer success management staff to ensure seamless interactions with customers
Collaborates with product managers of assigned solutions to ensure comprehensive understanding of product design, operation, and utilization
Mentor new team members in this role, as requested
Other duties and responsibilities as determined.
Qualifications
Requirements
A bachelor's degree required, preferably in in nursing, biology, business, education communications.
Registered Nurse or teaching experience preferred
Experience within the healthcare industry, preferably in the role of clinical educator/clinical staff development at a provider organization (e.g. acute care hospital) preferred
Previous consulting, training, customer success management, or project management experience is a plus
Must have or be willing to acquire a working knowledge of HealthStream products, from both the administrator and student levels
Qualifications
Proficiency in use of Microsoft Office Products
Professional level verbal and written communication skills
Outstanding presentation and public speaking skills
Understanding of data and its application to defining customer success
Technical acumen to support development of an in-depth understanding of assigned products/solutions
Proactively and creatively analyze unique customer attributes, parameters, and challenges and define working solutions that align with desired goals
Function independently and use critical thinking to analyze and help resolve customer challenges with product buy-in, onboarding, optimization, and adoption
Effectively interact and build relationships at various levels of customer organizations
Present information at all levels of an organization from executive to departmental stakeholders
Collaborate as part of a team to develop and optimize clinical solutions that meet customer needs, and to deliver them seamlessly from sales through support
Utilize data to demonstrate customer performance to desired outcomes
Coordinate activities across a number of customer accounts
Adapt to changes in strategy or approach as needed in a fast paced, innovative environment
Willingness to learn a variety of HealthStream platforms and products, and to commit to ongoing learning to maintain competence in assigned products/solutions
Results oriented, with a customer-centric mindset
High degree of integrity, professionalism, and the ability to establish credibility both internally and externally to the organization are important attributes needed for this position
Travel up to 15%, staying overnight as needed to meet customer and internal company needs.
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:
Medical, Dental and Vision insurance
Paid Time Off
Parental Leave
401k and Roth
Flexible Spending Account
Health Savings Account
Life Insurance
Short- and Long-Term Disability
Medical Bridge Insurance
Critical Illness Insurance
Accident Insurance
Identity Protection
Legal Protection
Pet Insurance
Employee Assistance Program
Fitness Reimbursement
Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
