SUMMARY: The Benefits Client Services Manager is a vital part of the management team of Marsh & McLennan Agency-Southwest. This position is primarily responsible for managing the service team of a dynamic and growing agency.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Day-to-day management of service team
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching & counseling employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
Helps write and deliver performance reviews and helps handle disciplinary issues with team
Conducts monthly service team meetings
Plans, develops and implements strategy for staff training and development
Partners closely with Executive Team Lead and Head of Office on team management strategies
REQUIREMENTS:
Self-directed with strong organizational, decision-making, and time management skills
Adept at leading and influencing employees by motivating, developing and directing teams and individuals
Strong presentation and communication skills
Ability to professionally interact with all staff and management members, carrier representatives, vendors, and prospects/clients
College degree preferred or equivalent experience
Minimum of five years' benefits experience
Proven leadership/people management experience
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.
