Job Description

Name of the position: Client Support Services Technology Consultant

Classification of the position (e.g., reading tutor 1, reading tutor 2, laboratory assistant, library technician 1 or 2, etc.):Student Assistant

Name and address of the student’s employer (the school, public agency, nonprofit organization, etc.):
Stevens Institute of Technology, 1 Castle Point Terrace, Hoboken NJ 07030

Department or office in which the student will be employed: Information Technology

Location where the student will perform his/her duties: Technology Resource and Assistance Center (TRAC)

Name of the student’s supervisor: Micheal Scalero

Purpose or role of the position within the organization: IT Support

Duties and responsibilities associated with the position and how they relate to the purpose or role:

• Collect information through a customer conversation and/ or ticketing system, access support tools, and contact additional support staff (service resources) if needed to address the user's questions or needs.




• Ensure a professional and courteous customer experience and provide a single point-of-contact for the user




• Gain an in-depth understanding of all aspects of the department's operations and procedures




• Gather requirements, deliver and set up computers and/or printers ensuring continuity for the end-user, and provide other services as directed




• Update departmental documentation and ticketing system resources




• Provide support for various projects within Information Technology and the Stevens community as requested / directed




• Provide after hours and on-call support as needed




• Other duties as assigned.

Rates of pay for the position (cross-referenced to the wage rates appearing in the school’s policies and procedures manual): $15.13/hour

General qualifications for the position and the specific qualifications for the various levels or rates of pay associated with the position:

• Excellent communication and interpersonal skills are required, and of fundamental importance




• Capable of working in a fast paced, dynamic and highly collaborative environment




• Excellent customer service orientation required, and successful prior customer service experience a plus




• Demonstrated ability to quickly and thoroughly learn technologies, support processes, and user service techniques




• Strong analytical skills and ability to solve problems




• Competency in Microsoft technologies, including Windows and Office suite




• Competency in mainstream technologies including computer configurations, web browsers, the Internet, email, etc.

The length of the student’s employment (beginning and ending dates): September 3, 2024 - May 16, 2025

Procedures for determining a student’s rate of pay when a position has multiple rates: N/A

Evaluation procedures and schedules: Performance evaluated based on student adherence to provided guidelines through student handbook on a per-semester basis.

Department

General Submission Guidelines: 

Please submit an online application to be considered a candidate for any job at Stevens. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job. 

Still Have Questions? 

If you have any questions regarding your application, please contact Jobs@Stevens.edu. 

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status. 

Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes. 

NSF ADVANCE Institution Stevens values diversity and seeks candidates who will contribute to a welcoming and inclusive environment for students, faculty, and staff of all backgrounds. We are an NSF ADVANCE institution committed to equitable practices and policies and strongly encourage applications from women, racial and ethnic minority candidates, veterans, and individuals with disabilities. 

Jeanne Clery Disclosure: 

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. Click here for a copy of this report.