The VP, Global IT Infrastructure oversees and is responsible for all aspects of the technology infrastructure. The VP Global IT Infrastructure will work with other IT senior leaders globally and regionally to ensure continued steady-state operation of all our key systems. Additionally, the role is responsible for driving priorities, standards, architecture, and partner vendor management globally to ensure that all platforms meet requirements as it relates to robustness, security, reliability, scalability, consistency and cost effectiveness.
The VP Global IT Infrastructure will be matrixed with direct oversight of the global infrastructure team focused on O365, Collaboration, Network Architecture, Cloud Architecture, Compute Strategy and Architecture, and global support for Service Desk, Network - including NOC, Backup Architecture and assurance, and overall infrastructure strategy and roadmaps to ensure that Americold Infrastructure remains current, secure and reliable within the constraints of a REIT capital structure.
The role with be matrixed with the regional infrastructure teams who are primarily focused on day-to-day support and execution of the local infrastructure supporting the business regionally.
What You'll Do :
Drives consistency of design and implementation of global infrastructure standards across regions through planning and collaboration with regional infrastructure teams.
Oversees 3 rd party partner vendor relationships globally, including, but not limited to; Global Service Desk, Global Network Operations Center (NOC), O365 and Microsoft collaboration tools, Firewall, and Backup Services, etc.
Drives global architecture and design of core infrastructure services.
Ability to direct global teams to ensure consistency systems and service delivery across time zones.
Drive the evaluation of technology trends in new hardware and software to identify needs, benefits that meet or exceed the business demands. Including driving the discovery / procurement and implementation of Hardware / Software and other needs globally.
Drive the support / maintenance contracts to ensure that proper protections are in place and contract language is in-line with the business needs.
Coach, direct and guide regional infrastructure teams to improve performance both technically and organizationally.
Evaluate global and regional infrastructure team member performance to create a robust bench and succession plan for global and regional infrastructure leadership.
Act as a core member of the IT leadership team to ensure collaboration, partnership, and accountability.
Driver overall infrastructure financial performance and accountability globally.
Establish and maintain relationships with key internal customer contacts during business and cross functional IT projects.
Strong ITIL and Process view of infrastructure support and execution to bring repeatable, consistent delivery and continuous improvement mindset to the global and regional infrastructure teams.
Ability to swiftly respond to issues and report to senior management and external customer at extreme times and drive incident calls to resolution, under stressful situations at times to ensure proper cross team problem solving is executed in a responsive, efficient and effective manner.
Other duties as requested by management.
What Experience and Education You Need :
Bachelor's Degree in IT, Business Administration, Computer Systems / Science, or related field
Minimum 10 years of experience managing large projects and IT teams
Minimum 10 years of direct infrastructure operations experience
Experience in Negotiating / Procuring / Delivery of hardware / software technologies and platforms
Experience managing a global team with matrixed responsibilities
Prior budget experience as it relates to operating and capital expenses is required
What Could Set You Apart :
MBA or relevant technical master's degree
Experience in supporting a large remote environment is desired
Experience managing large Infrastructure projects, preferably in a warehouse or manufacturing setting, with operational stakeholders and internal customers
Possess a proactive approach with strong customer service orientation
Demonstrates a results-based leadership style with strong impact and influencing skills
Ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization
Strong financial acumen and business savvy
Strong analytical skills and process focused problem analysis and problem resolution
Travel for business as requested
Physical Requirements : The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
Requires travel by automobile and airplane up to 30% of the time
May require visiting facility operations in temperatures at or below freezing
Frequently carries loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Occasionally works evenings or weekends in order to complete objectives or to attend meetings
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer : Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW
