Job Description:

Title Company client in is looking for a contract to hire Sr. Voice Engineer in Houston for a 6+ mo contract!



Req STWT-51 - Senior Voice Engineer



Duration - 6 Months contract to hire



Location - 8-5 M-F. Primarily Remote but the resource will need to be in Houston to come in office once every couple of weeks or as needed



Max Pay - $47.30/hr W2 only



Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves troubleshooting complex voice issues, optimizing system performance, and leading projects to upgrade or deploy new voice solutions.


Key Responsibilities:



Voice System Design & Implementation:


* Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.


* Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.


System Maintenance & Optimization:


* Monitor and maintain the performance of voice systems to ensure reliability and quality.


* Perform regular system updates, patches, and configuration changes to optimize performance and security.


Troubleshooting & Support:


* Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.


* Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.


Project Management:


* Lead and manage voice-related projects, including system upgrades, migrations, and integrations.


* Coordinate with vendors, stakeholders, and internal teams to ensure project milestones and deliverables are met.


Documentation & Reporting:


* Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.


* Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.


Innovation & Research:


* Stay current with emerging voice technologies and industry trends.


* Evaluate and recommend new tools, technologies, and methodologies to enhance voice services and support organizational goals.



Skills/Experience:



Minimum of 5-7 years of experience in voice engineering. Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.

• In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.


• Proficiency with voice system hardware, software, and troubleshooting tools.


• Experience with network design and configuration, including QoS and bandwidth


• Strong analytical and problem-solving skills.


• Excellent communication and interpersonal skills.


• Ability to manage multiple priorities and work under pressure. management.


• Experience with the process of porting voice services between different carriers


• 
  Webex Calling required
  


• 
  Webex Contact Center required
  


• Strong analytical and problem-solving skills.


• Excellent communication and interpersonal skills.


• Ability to manage multiple priorities and work under pressure. management.


• Experience with the process of porting voice services between different carriers

Degree Requirements:



Bachelors degree in computer science, Information Technology, Electrical Engineering, or a related field nice to have.



Certification Requirements:



Relevant certifications (e.g., CCNP, CCIE, Cisco, Webex, CVP). Apply Now