Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials
Job Description
How will you make an impact?
The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems. Engineers validate operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries.
The Field Service Engineer will join a diverse team with skills ranging from sophisticated computer networks, precision mechanics, high voltage electronics, vacuum theory, particle beams, optics, and chemistry.
This role invites the candidate to grow and learn in a challenging culture of shared purpose and drive!
What you will do:
Conduct on-site installations across the region
Conduct on-site scheduled planned maintenance visits per commitments and schedule
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with users and colleagues
Complete technical training, as required
Travel, often on short notice, to customer sites to resolve problems
Advise external customers, manufacturing and internal customers thru effective communication
Partner with colleagues as mentee and mentor to continue personal and team development
Contribute to continuous improvement efforts for Service, documentation, and product factories
Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges
Minimum Qualifications:
University Engineering Degree or equivalent combination of technical education and experience on sophisticated systems, or equivalent military experience
Prior experience using SEM, TEM, FIB, Circuit Analysis, or similar systems (ideally 2+ years)
Ability to partner effectively with customers
Excellent interpersonal communication skills; must have a professional working proficiency in English
High level of proficiency on Windows software, network knowledge, current computer hardware
Must have ability to obtain a valid passport and travel regionally and internationally as required
Must possess a valid driver's license
Physical requirements include the ability to lift up to 50 lbs.
Able to secure entrance to US Government laboratories and facilities, if required
Compensation and Benefits
The hourly pay range estimated for this position based in New York is $34.61-$51.92.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
