PURPOSE: The purpose of this position is to coordinate the Online Shopping department plans and management responsibilities to promote sales, build positive customer relationships, and grow our online shopping department, in addition to providing a positive environment for our customers and associates.
JOB RESPONSIBILITIES AND ACCOUNTABILITIES:
Provide the best experience for our online shopping customers
Ensure quality selection of product
Execute on delivery times and order accuracy
Follow department safety and sanitation programs for selection, transportation and delivery
Observe standards and procedures regarding store security and confidentiality
Effective communication with other departments and store staff
Provide comparable products for substitution
Prepare orders for delivery by ringing up and bagging orders in an efficient and effective manner
Checking expiration dates throughout the store during slow periods
Functional Requirement:
Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (intercom, telephone, scanner, register, scale, shopping cart)
Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math
Maintaining a positive presence on the sales floor
Greet, Offer, & Thank all customers
Assist customers by bringing them to the location of product
Ensure the aisles are clear of debris at all times
Daily supervision of store policies and procedures
Develop effective daily/weekly work plans
Adherence to Hornbacher's Food Safety Practices
Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
Providing performance reviews to online shopping department associates
Providing training and development opportunities for store associates
Calling in maintenance requests for online shopping department issues
Supervising, ordering, scheduling, and being responsible for the overall condition of the department
Functional Requirements:
Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (pallet jack, box cutter, shopping cart, ladder, computer, phone, intercom, Telzon, cardboard baler, garbage compactor)
Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math, analyzing and planning, basic business acumen, and attention to detail
JOB COMPETENCIES AND REQUIREMENTS:
People management skills
Training and development of associates to ensure competence in assigned tasks and to develop for advancement
Managing performance of associates
Recognizing coaching opportunities and utilizing skills to encourage growth
Encouraging active participation and cooperation within the store
Encourage individual & group effort toward providing the best service possible
Commitment to excellence
Actively seeking new ways of working to improve productivity
Developing existing competencies to a higher level
Seeking out learning opportunities to facilitate growth
Attention to detail
Checking product for the highest quality
Properly scans and bags product
Accurate shopping of customer orders
Communication skills
Ability to Greet, Offer, & Thank all customers
Effectively communicate with other departments and store staff
Ability to receive feedback and implement processes for improvement
Ability to follow directions from the Supervisor
Experience
1-2 years supervisory experience preferred
Previous retail experience
*Must be able to work a variety of shifts; including nights, weekends, & holidays.
Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
My Cub. My Way.
We provide our customers the best grocery experience period by personalizing our customers' evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety and fresh groceries.
At Cub, employment is built on a foundation of diversity and inclusion that enhances and enables our associates' career development through education and training. We pride ourselves in having a strong team of passionate employees who provide exceptional service. Every employee has the opportunity to make a difference in the lives of our customers.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
