Job Description:
Intelligent Waves, LLC


Service Desk, Tier I

US-VA-Reston

Job ID: 2024-3734
Type: Regular Full-Time
# of Openings: 1
Category: Enterprise Network & Systems Engineering
DTRA - Reston, VA

Overview

Since 2006, Intelligent Waves has delivered mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network engineering, software development, and platform mission support. Always ready. Anytime. Anywhere. Any domain.

Intelligent Waves is growing rapidly and has an outstanding new opportunity for a Service Desk (Tier 1) to work on an important technical program for a major DoD organization headquartered in Reston, VA. Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the Department of Defense (DoD)? Were looking for a systems administrator who can lead a small team in configuring, deploying, and maintaining Windows desktop images and supported applications to help us provide compliant, secure, and highly performant endpoints that are centrally managed using leading edge tools.

Location: This position is based in Reston, VA

Travel: None

Remote Schedule: Will work as part of an overall team to provide needed coverage and support with remote work capability according to mission schedules.

Security Clearance: Must be a United States Citizen and hold a current Top Secret security clearance with SCI eligibility.

Employees are required to follow all company and customer site COVID-19 protocols.

Responsibilities

Resolve break fix tickets and ensure customers receive the highest level of customer support. Help customers overcome tough challenges through monitoring and performance management. Identify problem areas and opportunities for improvement in a mission-critical network. Turn metrics into information and communicate their meaning.

Salary is dependent on education level + years of relevant experience and will be determined by the DOD customer.

Qualifications

Required:

• Experience in troubleshooting and break/fix repairs with IT assets, including desktops, laptops, printers, and accessories
• Experience with ticketing systems, including BMC Remedy
• Knowledge of Windows 10 Operating System and Active Directory
• TS/SCI clearance
• Security+ CE Certification

Desired:

• Knowledge of DHCP, switches, and networking
• Ability to manage projects and multi-task
• Ability to work in a fast-paced environment
• Bachelor's degree
• CISSP, CAP, ITIL v3 or ITIL v4 Certification

Since 2006, Intelligent Waves has remained committed to providing quality engineering, operations, and intelligence solutions to our clients and it all starts with YOU. Intelligent Waves provides a great and generous benefits package to include medical, dental and vision, paid PTO, life & disability packages. We also invest in our employees' futures by contributing with vesting starting from DAY 1, technical training, tuition bonuses, and much, much more.

Clearance Statement: Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Only US citizens are eligible for a security clearance. For this position, Intelligent Waves will consider only applicants with security clearances.

Intelligent Waves LLC is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination based on race, color, age, gender, religion, national origin, disability, sexual orientation, and gender identity protected veteran status and individuals with disabilities, or any other class protected by applicable state or federal law.

A Veteran Friendly Organization
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