Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Service Desk Analyst in Overland Park, KS.

Summary:
The Service Desk II position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal company employees both in the office and remotely. This position will require an -on the job- supervised training period where the individual will learn our internal telecom systems common network and hardware troubleshooting issues.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities

Essential Duties and Responsibilities:

• Service Desk Analyst solves computer-related problems


• Troubleshoots hardware and software issues for in-facility and remote associates


• Resolves service desk tickets and updates work logs in the ticketing system


• Inventory management and updates


• Understands and troubleshoot custom CRMs and VOIP environment


• Assists in monitoring networked computer equipment


• Supports associate onboarding and equipment setup


• Escalation contact for Service Desk Level I


• Inventory management and updates


• As a Service Desk Analyst, you will assist with building and configuring new computer systems including operating systems security updates and virus software


• Training and mentoring


• Maintaining Active Directory objects


• Manages reporting access


• Supports office audio/visual systems


• Interacts with 3rd-party support

REQUIREMENTS:

• Bachelor's degree preferred


• Minimum of 1 of year experience in a technology-oriented role required preferably in the following environments Helpdesk and Software Support


• 6 months of experience with PC hardware troubleshooting required


• No licensing is required but any kind of Project Management (PMP) certification is a plus


• Familiarity with call center environments preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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