Software Engineering Resolution Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Recently, Cray became part of the HPE family of products and creates unique career opportunities for High Performance Computing professionals.

Are you ready to unleash your potential?

Cray, a Hewlett Packard Enterprise company, is looking for a customer service Engineering Resolution (ER) engineer to join our Level 3 global service team. This service engineer is to provide support for HPE Cray Programming Environment (CPE) and associated 3rd party products. Core job responsibilities include working issues that customers report against CPE installation and configuration and CPE debugging tools as described below and interfacing to selected external programming tool partners.

Primary Duties and Responsibilities:

• Provide technical support for customer reported issues escalated to level 3 support


• Analyze, reproduce, isolate and resolve issues


• Escalate unresolved issues internally to HPE R&D or to programming tool partners depending upon isolation


• Document/communicate throughout the whole process of working an issue until closure


• Create and review selected customer documentation and notices


• Perform selected product pre-release testing

Minimum Education and/or Experience:

• Bachelor's degree in Computer Science, Engineering or related field/discipline


• 5+ years of technical experience, ideally in an HPC-related area

Required Knowledge, Skills and Abilities:

• Knowledge and experience of Linux operating systems


• Knowledge and experience with programming environments, i.e. C++, Fortran, Python, MPI


• Experience with debugging and performance analysis tools (CPE tools and libraries)


• Knowledge and experience with working with 3rd party suppliers


• Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure


• Ability to multi-task and prioritize, switching between working several issues at once


• Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team


• Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written

Job Conditions:

• Rotation of on-call duties with other staff to provide 24x7 coverage


• Occasional travel for training or to assist with installations or support remote systems

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world's most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers .

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

#LI-Hybrid
#dubai #hpc

#Unitedarabemirates

#highperformancecompute

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Administrative Procedures, Agile Methodology, Agile Scrum Development, Bias, Business, Coaching, Company Policies, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Deliverables Management, Design, Design Thinking, Document Controls, Empathy, External Customers, File Maintenance, Follow-Through, Group Problem Solving, Growth Mindset {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#highperformancecompute

Job:
Engineering Services
Job Level:
Expert

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $98,000.00 - $225,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .