Job Description:

Job Description

Arch & Tower Summary
Hospitality Experience will reflect a modern luxury sensibility in which pretension and status-seeking are displaced by 
the warmth of welcoming, gracious service. The brand personality will be brought to life through service that is at once 
meticulous while setting all guests at ease. There will be a magnetic energy and shared sensibilities that provide guests 
a sense of belonging to our community of visionary pioneers: A Collective of Soulful Spirits. Culinary arts will be 
integral to hospitality, intrinsic to the brand DNA and the exploration of wine, food and culture which results in ‘future forward’ hospitality that enchants, surprises and delights guests, making RMW the most talked about experience in 
Napa Valley.

Position Summary
The Server is responsible for the overall guest experience, displaying a high degree of knowledge of the cuisine, wine, 
standards, and culture of the Arch & Tower branded experience. . Experiences may include but not limited to lunches, 
dinners, Special Events and meetings which may take place on days, nights, and weekends. Communicates guest 
specifications and requirements to the Manager/Lead to provide an unparalleled Arch & Tower experience through 
proper delegation and communication. The primary functions of this position are delivering an exceptional visitor 
experience, world-class customer service, promoting the sale of wine, wine club and merchandise, all while enhancing 
our brand at The Arch & Tower.
Responsibilities
• Model the Core Values while continually striving to infuse their meaning, relevance, and impact into all aspects 
of your role.
• Represent the Company professionally through your personal appearance, communication, and respect for 
others striving to exceed the standards of cleanliness, service, and guest satisfaction. 
• Demonstrate ownership of job responsibilities though focus, determination, and attention to detail with the goal 
of elevating the guest experience in every interaction.
Revision Date 3/1/23
• Act with integrity, honesty, and knowledge, working towards achieving personal fulfillment rather than public 
attention.
• Demonstrate an attitude of inclusivity and teamwork by working collaboratively with peers to identify positive 
solutions to problems or issues. Be open and receptive to different perspectives and approaches. 
• Uses equipment, supplies and other materials with a focused effort to reduce waste and increase safety.
• Embraces the ability to work with a diverse and multiethnic and multicultural work environment. Welcomes 
suggestions and new ideas as an opportunity to learn, grow and improve professionally. 
• Anticipate and respond to guest needs in a respectful and timely manner.
• Promote and sell wines and merchandise by delivering exceptional guest experience in tasting wines, pairing 
culinary pairings, and guiding purchasing decisions to contribute and achieve financial goals measured against 
business KPI’s
• Articulate and educate guests on wine and food pairings
• Share knowledge about all wines and merchandise in an elevated, open, and friendly manner with the goal of 
helping customers develop enthusiasm and appreciation of our wines and brand.
• Support member retention efforts by promoting membership in wine club as applicable.
• Greet all guests promptly and graciously and provide knowledgeable, consistent, and courteous responses to 
questions, complaints and/or problems. Ensure that all problems are resolved to the customer’s 
satisfaction. Refer to management as appropriate.
• Host specialty programs or experiences as assigned.
• Fulfill customer orders and use point of sale/cash register to complete sales. Properly operate cash registers and 
accurately follow transaction procedures so as to fulfill this integral part of guest experience.
• Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment, or delivery.
• Ensure that merchandise displays and tasting bar are kept in immaculately clean, organized condition at all times.
• Setup tasting bar with necessary supplies. Wash and buff tasting glasses and assist with another setup/cleanup 
as needed.
• Serve tasting food pairings as ordered by guests, following all appropriate food handling procedures as well as 
SOPs.
• Record tasting wines used. Ensure empty bottles are put in appropriate holding area for inventory.
• Ensure merchandise is tagged, fold clothing as needed, and assist in keeping stockroom neat and organized. May 
assist with quarterly wine or merchandise physical inventories as needed.
• Promote and represent winery by pouring at off and on-premises special events.
• Assist in training and orientation for new and/or on-call staff.
• Maintain, update, and expand knowledge of the winery, viticulture, enology, and food by participating in 
educational training, seminars, and tastings within the Winery and through outside sources. Periodic knowledge 
tests will be facilitated to ensure first class service standards are maintained.
• Understand and comply with all federal and state laws regarding the operation of a winery retail tasting room.
• Understand and comply with all Constellation Brands compliance policies and regulations.

Minimum Qualifications
• Knowledge of wines, culinary and culture (of brand mission of Robert Mondavi Winery/Arch & Tower)
preferably in a 4 or 5-star environment with complete understanding of proper service standards, catering, food 
service and table settings.
• Knowledge wine production and the wine industry.
• Must be available to work a flexible schedule including nights, weekends, and holidays
• Organized and self-motivated with the ability to make decisions that are best for the guest, team, and
organization.
• Excellent people skills with the ability to work in team-based environment.
• Exemplary attention to detail and an unwavering dedication to quality with a desire to maintain an elevated 
level of customer service always.
Revision Date 3/1/23
• Proficient at all software and platforms of technology to perform duties to ensure an elevated experience for 
guests and accuracy for company.
• Ability to work under pressure and on tight deadlines and to multi-task effectively
• Excellent communication skills required, both verbally and in writing, to provide clear responses to clients and 
directions to internal hospitality management team and employees.
• Strong organizational and time management skills 
• Excellent verbal and written communication skills with a genuine desire to help customers in a friendly, 
courteous, and professional manner. 
• Professional phone and email skills with a strong team-oriented work ethic.
• Must be 21 years of age and possess a valid driver’s license. 

Preferred Qualifications
• Prior experience in a high-volume, luxury retail, restaurant, or hospitality environment with knowledge and 
experience of elevated level wine and food service standards and an understanding of luxury décor and 
presentation
• 2+ years reservation/property management software experience preferably Shopify, Tock, Tripleseat 
• TIPS/Responsible Beverage Service certified
• Food Service certified
• Foreign language skills a definite plus
Physical Requirements/Work Environment
The employee frequently is required to sit or stand for long periods of time. The employee is occasionally required to 
lift and/or move objects up to 50 pounds. Frequent walking, including going up and down stairs and bending are 
required. 

Work Environment: Working conditions at an event and/or the main service property may require the employee to be 
outside for extended periods of time and/or occasionally in a kitchen with slippery floors. Irregular shifts, nights, 
weekends, and long hours may be required, particularly when working an event.

The salary rate for this role is $20.00/hr. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Location

Napa, California

Additional Locations

Job Type

Full time

Job Area

Hospitality & Retail

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

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