Houston Headquarters, 3010 Briarpark Dr, Houston, Texas, United States of America • Virtual Req #52
Wednesday, September 18, 2024
Company Description
As a member of the Enterprise Technical Services team, an Enterprise Application Support - Lead Engineer will play a critical role in ensuring the stability, performance, and optimal functionality of our enterprise-level applications. You will collaborate with cross-functional teams, providing expert-level support and troubleshooting to address complex issues and enhance the overall user experience. The ideal candidate will have a proven track record of managing and supporting large-scale applications, possess excellent problem-solving skills, and be adept at working in a fast-paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Design, implement, and maintain enterprise applications to ensure optimal performance, security, and scalability
Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization
Provide expert-level support for enterprise applications, addressing and resolving complex technical issues
Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly
Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement
Implement performance optimization strategies to enhance the overall efficiency of enterprise applications
Lead incident response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence
Develop and maintain incident response plans and documentation
Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications
Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices
Provide training and knowledge transfer to junior support staff
Identify opportunities for process improvement and automation to enhance the efficiency of application support operations
Stay abreast of industry trends and emerging technologies to recommend and implement innovative solutions
REQUIRED SKILLS AND ABILITIES
In-depth knowledge of Microsoft O365 administration, customization, and optimization.
In-depth knowledge of Microsoft Exchange online administration, customization, and optimization.
In-depth knowledge of Confluence and Jira administration, customization, and optimization.
Familiarity with the Big Picture plugin for Jira and its integration with project management processes.
Familiarity with the support of Confluence and Jira database layer.
Experience with open-source CRM (Customer Relationship Management) application configuration and support.
Experience with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred.
Ability to troubleshoot operational performance issues
Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog
Ability to effectively manage multiple tasks and projects simultaneously
Demonstrated ability to adapt quickly to changes in workload demands to support the business
Demonstrated ability to stay focused on projects from inception to completion
Ability to effectively prioritize workload based on urgency levels and short timeline
Ability to communicate system related issues and resolutions properly and effectively
Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting
Ability to work well independently and collectively in a collaborative environment
Ability to recognize when to escalate unresolved issues to the appropriate channels
Bachelor's degree in Computer Science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferred
Proven experience (8+ years) in supporting enterprise-level applications in a senior or lead capacity.
Relevant certifications such as Atlassian Certified Professional (ACP) are highly desirable.
This position is a Hybrid Position/ If you reside within a 50 mile radius of our Houston, TX office you would be required to be on-site 2 days a week
Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any time
Empyrean is an Equal Opportunity Employer: including disability and veterans
