Job Category: Sales Requisition Number: SALES003217 Full Time Hybrid Carlsbad, CA 92010, USA
Job Details
Description
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!
We are currently recruiting for a Sales Administrator. The administrator provides administrative and customer support for the Regional (Inside/Outside) Sales Teams to resolve customer issues, follow up with customers to ensure sales orders ship to meet installation dates and perform administrative tasks such as running sales/service history reports identifying equipment sales opportunities for franchise customers. The administrator also assists the sales support team with incoming phone calls on the sales phone queue.
What you will do in the position:
Provides administrative support and customer follow-up for regional sales teams.
Works with Accounting Department to resolve invoice questions/disputes, credit applications, credit card payments, expired credit cards, and getting sales orders released from credit hold.
Works with the Finished Goods/Shipping Team to obtain freight quotes and shipment ETAs.
Works with the Installation Team in following up with customers to obtain approvals and coordinate return trips.
Follows up with the Tech Support Networking Team to ensure sales orders with networked equipment are being shipped with customer specific IP information.
Works with Materials, Production, Shipping, Finished Goods, Accounting, and Sales Support to resolve any complex customer order problems.
Creates reports in Avante for regional sales managers and representatives.
Identifies sales holds, service history for specific stores or franchisees, trade-in equipment returns, or equipment order history to identify new equipment sales opportunities for upgrades.
Tracks trade-in equipment and follows up with customer or Installation Team for any quantity discrepancies to ensure full trade-in credit amounts.
Reports on existing or potential EMA customers to identify opportunities for renewals and new customers signing up.
Supports Project Manager and Sales Manager in responsibilities related to Sales Promotions, Corporate Projects, customer surveys, and calling campaigns.
Assists project team with performing remote firmware upgrades of timer and wireless systems.
Acts as liaison for Project Manager or Sales Manager for communication to other HME departments.
Performs customer surveys using online applications or phone calls to document customer satisfaction ratings.
Assists project team during roll outs in following up with customers and installers to ensure schedule is met and installations are being performed to meet or exceed customer expectations.
Assists Sales Support team with order bookings.
Assists Sales Support team with incoming phone calls, taking customer accessory orders and fielding calls for sales reps.
What you will need to succeed in this position:
Professional Attitude.
Strong organizational skills.
Attention to Detail.
Strong customer service skills.
Sense of urgency to meet deadlines .
Strong problem solving skills.
Advanced MS Office Skills (Excel/Word/PowerPoint).
Proactive and flexible to changing priorities.
3+ years’ experience in a Related Field
High School Diploma - Required
Pay Range: $18.90/hour to $25.20/hour. This is the pay range we reasonably expect to pay for the role. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 25 pounds.
Job Details
Description
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!
We are currently recruiting for a Sales Administrator. The administrator provides administrative and customer support for the Regional (Inside/Outside) Sales Teams to resolve customer issues, follow up with customers to ensure sales orders ship to meet installation dates and perform administrative tasks such as running sales/service history reports identifying equipment sales opportunities for franchise customers. The administrator also assists the sales support team with incoming phone calls on the sales phone queue.
What you will do in the position:
Provides administrative support and customer follow-up for regional sales teams.
Works with Accounting Department to resolve invoice questions/disputes, credit applications, credit card payments, expired credit cards, and getting sales orders released from credit hold.
Works with the Finished Goods/Shipping Team to obtain freight quotes and shipment ETAs.
Works with the Installation Team in following up with customers to obtain approvals and coordinate return trips.
Follows up with the Tech Support Networking Team to ensure sales orders with networked equipment are being shipped with customer specific IP information.
Works with Materials, Production, Shipping, Finished Goods, Accounting, and Sales Support to resolve any complex customer order problems.
Creates reports in Avante for regional sales managers and representatives.
Identifies sales holds, service history for specific stores or franchisees, trade-in equipment returns, or equipment order history to identify new equipment sales opportunities for upgrades.
Tracks trade-in equipment and follows up with customer or Installation Team for any quantity discrepancies to ensure full trade-in credit amounts.
Reports on existing or potential EMA customers to identify opportunities for renewals and new customers signing up.
Supports Project Manager and Sales Manager in responsibilities related to Sales Promotions, Corporate Projects, customer surveys, and calling campaigns.
Assists project team with performing remote firmware upgrades of timer and wireless systems.
Acts as liaison for Project Manager or Sales Manager for communication to other HME departments.
Performs customer surveys using online applications or phone calls to document customer satisfaction ratings.
Assists project team during roll outs in following up with customers and installers to ensure schedule is met and installations are being performed to meet or exceed customer expectations.
Assists Sales Support team with order bookings.
Assists Sales Support team with incoming phone calls, taking customer accessory orders and fielding calls for sales reps.
What you will need to succeed in this position:
Professional Attitude.
Strong organizational skills.
Attention to Detail.
Strong customer service skills.
Sense of urgency to meet deadlines .
Strong problem solving skills.
Advanced MS Office Skills (Excel/Word/PowerPoint).
Proactive and flexible to changing priorities.
3+ years’ experience in a Related Field
High School Diploma - Required
Pay Range: $18.90/hour to $25.20/hour. This is the pay range we reasonably expect to pay for the role. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 25 pounds.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.
We participate in the e-verify system.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.
