Title: Quality Control Specialist
Reports to: Manager of Product Operations
Department: Product Operations
Job Description:
The Quality Control Specialist is responsible for completing website audits for new and existing clients. The Quality Control Specialist performs specialized manual testing on pre-launch websites as well as audits on live sites for the Implementation and Support teams. The Quality Control Specialist reports to the Manager of Product Operations. This is an entry-level position and is located in Rockville, MD.
Essential Functions:
1. Perform the documented Implementation Quality Control Tasks prior to the launch of the website as well as Live Site Audit when dictated by the Customer Support team
2. Provide support to interdepartmental Quality Control as warranted to introduce them to the processes associated with Development and Design
3. Facilitate monthly report cards for the Customer Success Team on the product suite
4. Participate in projects initiated by the Lead and Manager, taking ownership of specific elements and partnering outside the department as necessary
5. Performs other duties as assigned


Required Skills and Experience:
6. Bachelor's degree or equivalent training
7. Meticulous adherence to processes and documentation
8. Ability to prioritize tasks that change frequently and manage unexpected demands
9. Proficient in Excel, Microsoft Word and Outlook


Preferred and Experience:
10. 2+ years' experience in field or career
11. Basic Knowledge of HTML and CSS
12. Detail oriented, especially in communication (written and verbal)


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.