The Systems Administrator serves as the second tier of support within the Technical Assistance Center (TAC) and works under the direction of a TAC Manager. This role focuses on resolving Level 2 end-user issues through the TAC ticketing system, delivering expert technical support and advice while adhering to established SOPs. Responsibilities include addressing a wide range of mid-level technical issues, such as firewall administration and troubleshooting Azure subscriptions.
Key Responsibilities:
Provide advanced support for Active Directory and Office 365 user accounts.
Deliver network and VPN access support for end-users.
Manage and support Group Policy Objects (GPOs) in Active Directory.
Offer second-level support for VMware.
Administer server maintenance, security groups, and SAN connectivity.
Perform basic firewall administration.
Provide multifactor authentication (MFA) support.
Troubleshoot and create Azure subscriptions.
Administer spam filtering and solution products.
Support Microsoft Exchange servers.
Manage wireless environments.
Oversee backup, replication solutions, and storage devices.
Perform technical equipment installations at customer sites.
Must-Have Requirements:
Experience with Athena or PACS systems, including Medstrat, Eschoes and Joints, Fuji Synapse, Merative Merge OrthoPacs, Efferent Health, or Konica Minolta Symmetry.
Knowledge, Skills, and Abilities:
Advanced knowledge of Microsoft 365 applications and command line.
Strong understanding of advanced technical triage methodologies and TCP/IP.
Excellent verbal and written communication skills, with the ability to convey technical information to end-users and internal IT teams.
Ability to set clear expectations regarding service delivery.
Strong customer service skills and the ability to build and maintain positive relationships.
Ability to work collaboratively in a team environment while treating colleagues and customers with respect.
Adherence to ticketing methodologies, including documentation and workflow management.
Experience supporting, managing, and troubleshooting service requests with professionalism and urgency.
Proficient in using research, RMM tools, ticketing systems, and effective communication to manage workflow.
Basic knowledge of switching, routing, wireless, and firewalls.
Basic understanding of Azure and SAN functionality.
Preferred Qualifications:
2-4 years of experience in system administration.
Previous experience in proactive MSP support (preferred).
Certifications in Network+, Server+, VMware, Azure, and Microsoft 365.
Strong communication skills with the ability to read, write, and explain complex technical information.
Intermediate knowledge of network concepts, devices, and best practices.
This role offers an opportunity to grow within a dynamic technical environment, providing essential support while delivering exemplary customer service.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregn
