Posted in Customer Service about 8 hours ago.
Type: Full Time
Location: Charlotte, North Carolina
Lead and inspire a dynamic customer service team, driving exceptional service delivery and team success. You'll play a key role in developing and implementing innovative policies and procedures that ensure high-quality customer experiences. As a leader, you'll also assist in workforce planning to maintain optimal staffing levels, while providing ongoing coaching and development to elevate your team's performance. You may also spearhead impactful client service projects or initiatives, taking ownership of key metrics and service standards to ensure client satisfaction and operational excellence.
Key Responsibilities
Required Qualifications
Preferred Qualifications
About Our Company
We're a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full timeExempt/Non-Exempt
ExemptJob Family Group
Client ServiceLine of Business
SERVD Service DeliveryPDN-9d0b2cf9-6a73-4713-84c8-28ab6d6e41ae
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