Job Description:

We are seeking a Fraud Specialist for the Fraud Services Department.

The Fraud Specialist is a crucial individual contributor role dedicated to mitigating account and card fraud, thereby minimizing and eliminating potential fraud losses that impact our members and the credit union. This role is pivotal in safeguarding our members’ financial well-being and maintaining their trust.

The Fraud Specialist adheres to established policies, procedures, and regulatory guidelines while performing essential functions to prevent and mitigate fraud. This position demands a high level of problem resolution, critical thinking skills, and exceptional customer service.

If you have customer service and financial services industry experience, you should apply right away!

Highlights:

• Develop and implement processes for account, debit, and credit card fraud mitigation, utilizing applicable system applications


• Work collaboratively with internal and external peers on fraud cases and member-related disputes


• Coordinate fraud mitigation efforts with the Corporate Compliance Assurance (CCA) and Bank Secrecy Act (BSA) team


• Effectively monitor fraud mitigation systems such as Q6 and Financial Crimes Defender and other types of fraud activity as outlined in fraud mitigation processes and procedures to minimize potential fraud losses


• Identify suspicious transactional activity as defined in existing processes and procedures and contact members to verify the authenticity of these transactions


• Communicate effectively in writing and verbally with internal and external entities on fraud-related matters, adhering to established processes and procedures

Experience:

    Required

• A minimum of 3 years of customer service experience


• A minimum of 2 years of financial services industry experience with preferred knowledge of account, debit card, or credit card servicing

    Preferred

• Fraud mitigation experience and training

Education:

    Required

• High School diploma or equivalent

    Preferred

• BS/BA college degree in applied sciences, mathematics, statistics, economics, finance, or Criminal Justice is highly desired

Licenses & Certifications:

    Preferred

• CFE

Skills & Knowledge:

    Required

• Strong verbal and written communication skills


• Highly analytical and results-driven


• Strong organizational skills


• Ability to prioritize and complete multiple tasks in a high production environment


• Ability to maintain professionalism under fast-paced conditions


• Computer and Technical aptitude in various systems, specifically Microsoft (Access, Word, Excel, Outlook)


• Preferred experiences with systems, Fiserv's Client workstation, Synapsys, and Symitar's Episys & JHA systems


• Service-oriented


• Self-motivated, with the ability to work with minimum supervision


• Ability to work with internal and external constituents and achieve a positive outcome

    Preferred

• A strong and proven desire to positively impact members of our community's lives and their financial well-being

 

Schedule: Monday-Friday, 8:30 am-5:30 pm

Salary Range:  $20.99/hour to $22.41/hour

Flexibility:  In office, on site; not remote or hybrid

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

 

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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