Location: 2 days/week in Lansdale, PA, 4 days remote
Duration: 3+ months
Rate: 30-35/hr W2
Key Responsibilities:
Efficiently resolve tickets related to custom, internal applications, escalating issues as necessary.
Deliver application support via phone and through a ticketing system.
Manage a closure queue and address technical issues on initial calls when possible.
Leverage strong application support experience, particularly with custom or homegrown applications.
Demonstrate exceptional customer service skills in both external and internal interactions.
Required Skills and Qualifications:
Over 5 years of experience in End User/IT Support, focusing on application support and networking issues.
Proficiency with Microsoft Office Suite and strong documentation skills.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
