Job Description:

DH Pace Company, Inc., is a customer focused sales, and service organization. We are looking to hire a Service Coordinator-in-Training in our commercial department in our Tempe, AZ office who will effectively coordinate and schedule field employees in order to provide service to the customer’s satisfaction. If you have strong administrative and customer service skills please apply!

Job Responsibilities:

• Build effective dispatch schedules by analyzing service needs and technician skills


• Manage dispatch process – coordinate with managers, customers, and other internal departments


• Navigate dispatch pools and coordinate with the warehouse to stage necessary parts


• Handle phone calls from technicians and customers with professionalism and efficiency


• Manage internal and external email traffic to ensure timely and accurate responses


• Audit paperwork


• Update work orders throughout duration of projects


• Create and manage various types of service and sales requests


• Communicate at a high level with colleagues and customers


• Understand relevant business reports and review regularly


• Other duties as assigned
  
  
  

 Hours: Monday - Friday, 6:30AM to 3:30PM. With additional hours as business needs require. 

Job Requirements:

• High School diploma/GED


• Experience using Microsoft Office Suite.


• Candidate must be customer focused.


• Candidate must demonstrate an outstanding work ethic, be highly reliable, self-motivated and goal oriented with a drive to be successful.


• Must have good time management skills, be organized, and have the ability to multi-task.

 Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.  

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!


• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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