Responsible for assisting in the supervision and training of team members, assist in rolling out UPHW divisions and the remaining Non-Medical Leave of Absence divisions to the Human Resource Shared Services Center (HRSSC). Serve as the liaison between the UPHW team, IS&S groups and Executives. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
Highly motivated with a strong customer service focus.
Self-motivated and able to perform job responsibilities with a minimum of supervision.
Ability to make intelligent decisions quickly and confidently.
Demonstrates leadership capabilities.
Excellent written and verbal communication skills. Must be able to communicate with all levels including upper management.
Ability to preserve confidentiality of information.
Good organization skills and the ability to function effectively in a multi-task environment.
Strong analytical and problem-solving skills with a technical aptitude.
Proficient skills and knowledge in the use of Excel and other PC software applications.
Ability to be flexible and commit to the hours the workload demands.
Ability to travel independently.
Physical ability to access all necessary files.
Desired
Associates degree in a Business related field of study preferred.
Human Resource exposure preferred.
Knowledge of union contracts and union pension, health and welfare preferred.
Assist and train Contract Administrators with inputting rules pertaining to Union Contracts into the Employee Work Rules (EWR) system.
Assist with processing Non-Medical Leave of Absence.
Assist with calls coming into the call center.
Assist with triage on system issues.
Communicate to groups of various sizes under various conditions. Give presentations during rollout phase and group training.
Serve as backup to the Contract Administrators.
Verify time cards for department staff.
Assist in testing changes and enhancements to the EWR and Kermit system.
Provide management with status and progress reports.
Provide feedback to manager on performance reviews of team members.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
