Duties and Responsibilities:

Provide Level 1 & 2 helpdesk support, responding to technical issues related to software applications, Windows OS, and hardware.
Offer remote and in-person support to end users, addressing a variety of technical inquiries.
Assist in deploying and installing software, hardware, and peripherals for healthcare staff.
Manage user accounts and permissions using Active Directory.
Support mobile device management (MDM) using Microsoft Intune for securing and maintaining mobile devices used by healthcare professionals.
Troubleshoot issues related to Microsoft 365, email, and basic network connectivity.
Provide phone support for remote users and handle technical customer service issues with professionalism.
Develop and maintain scripts to automate routine tasks and improve system efficiency.
Assist in programming tasks related to internal software applications or tools.
Document troubleshooting steps and update internal knowledge base resources.
Assist in maintaining an inventory of hardware and software assets.
Ensure compliance with HIPAA and other applicable federal, state, and local regulations.
Perform other IT support duties as assigned.