This position will be relied upon to be the QA/QC "eyes and ears" of the field operations. This person must be willing to uncover operational successes and challenges, and articulate these issues back to the Program team, with the goal of continually improving our company's field operations. The Specialist will be called upon periodically to work with the Operations Manager in making presentations to internal program staff and external stakeholders, notably clients who are very interested in what the company is doing to uncover both successes and challenges with the company's current programs. The successful candidate is curious, professional, self-motivated, and articulate in terms of conveying the actions we must take to continue to improve.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Schedule and conduct on-site inspections to verify work completed by Trade Allies and internal staff meet client and corporate expectations/set quality standards
Assist with the creation of new QA policies and procedures as needed
Highly organized, and efficient with scheduling of visits including grouping of visits geographically given the challenges of operating in metro areas
Communicate findings/discrepancies to Managers that required additional follow up
Assist in process improvements to ensure quality within and across programs
Daily travel to pre-scheduled appointments
Provide a professional appearance appropriate for a representative of the Company
Prepare weekly activity reports and track progress towards program goals
Data entry into tracking systems
Ensure the meeting of customer specifications and company quality standards
Complete special projects as assigned
Complete and maintain all required paperwork, records, documents, etc.
Follow and comply with all safety and work rules and regulations
Position Requirements
Education and Experience
High School diploma or equivalent
One to three years of experience in basic wiring, lighting, HVAC, troubleshooting and other technologies installed in residential, commercial and industrial facilities
Previous customer service experience.
Required Skills, Knowledge and Abilities
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Ability to maintain and manage their own daily work schedule
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages and ratios
Committed to diversity and inclusion
Reliable transportation
Licenses & Certifications
Valid driver's license
Pay Range
$34,500 - $60,300 / year
Travel Requirements
Willingness to travel up to 95%
Physical Demands and Work Environment
Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
Ability to lift up to 10 pounds
Noise Level is typically moderate
Employee could be exposed to fumes and/or airborne particles and risk of potential shock
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.
