Annual Salary:

$70,000 - $81,000 (candidates with significant related experience may be higher)

Description:

We are looking for an energetic and inspirational leader that effectively communicates a big picture perspective that complements our organizational objective and drives branch specific growth and goal achievement for our White Bear Lake office. The Branch Manager II is responsible for the overall operational integrity and growth of the White Bear Lake location.  A leader that motivates and empowers team members and colleagues to attain a high level of performance and drives operational efficiency that creates a WOW member experience with every interaction; tailored to the branch and the community in which it supports. Oversees all functions of the branch operations; Teller, Member Account Representative (MAR), and other Branch Leaders within office(s). Responsible for providing a superior level of Member service through ongoing coaching, guiding and development of team members and other branch leaders.  Fosters an environment of inclusion, collaboration and accountability that in turn creates and consistently maintains a highly engaged team. Responsible for the branch building, maintenance and security. Volunteer and promote Royal Credit Union in the community to build relationships and business development. Managing all office channels; provide leadership in managing team members, mentoring other Branch Leaders, SLA agreements, Corporate and/or Departmental projects and initiatives and ongoing change while leading and supporting Net Promoter Score (NPS) initiatives throughout the office.

Work Schedule:

This is a full time, exempt level position. Work schedule will vary with the hours of office.

Required Skills:

• High School Diploma or Equivalent

• Four (4) years working in financial services that includes two (2) years’ experience working with new accounts, loans and loan processing, or equivalent loan related experience. 


• Minimum of two years supervisory experience is required. 


• Minimum of three years leadership experience is required.   


• Ability to evaluate growth opportunities by utilizing reports and other data source tools (Sisense), operating statements, loan and marketing reviews.


• Ability to assess risks and efficiencies to improve branch operations and profitability utilizing all branch accounting, productivity and growth reports, recommending and making changes that have a positive impact on the bottom line.


• Ability to proactively assess risks and inefficiencies to improve branch operations.


• Actively leads, creates and maintains highly engaged team members.  Performs a full range of managerial duties, including adherence to all policies, procedures, auditing requirements, security, facilities and credit union compliance.


• Ability to network within communities to grow and attract new business and Members.  Will build and maintain strong working relationships to increase visibility, growth through volunteer opportunities and active community involvement encouraging the same with your team.  It will be expected that this role will provide leadership within the community through participation on boards, committees, etc.


• Responsible for building strong working relationships and communication with peers and supervisors to grow, develop and mentor one another for the benefit of Royal Credit Union.


• Must communicate and live RCU's core purpose, values and experience statements daily. These all define and drive our organizational culture.

Preferred Skills:

• Associate or bachelor’s degree in finance, Business Administration, or equivalent related work experience.

• FiCEP Certification (CUNA Financial Counseling Certification Program) OR other approved financial counseling certification is preferred

•  Two years of Royal experience.