Reviews, analyzes, and supports PC related issues, including PC hardware and software configuration, as well as problem diagnosis and resolution. This position will resolve all PC hardware and software problems with minimal assistance from others in the department.Installs and configures desktop computer software and hardware.Assists end users with PC hardware and software related issues.Troubleshoots problems related to the desktop-computing environment.Works phone support for computer related problems as demand dictates.Performs preventative maintenance on PC inventory, and configures equipment when required.Ensures software and hardware are compatible with existing systems.Assists in correcting process related shortcomings.Assists with project related work.Completes tasks within budget, time frame and quality requirements.Works with Technical Support Specialists, on a rotational basis, to aid in TSS development of hardware skills.Tests new products and coordinates demonstrations.Establishes and maintains effective working relationships with all IS staff, vendors, customers and management.This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.Voted by Newsweek in 2024 as one of America's Greatest Workplaces for DiversityEarly Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)Make Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:Tuition ReimbursementPet InsuranceAdoption Reimbursement BenefitsVariety of Associate DiscountsVeterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.