Job Description:

Chapter and Member Relations Specialist (Americas)

US--Remote

Job ID: 2024-1894
Type: FT Salaried Staff Full-Time
# of Openings: 1
Category: Other
Remote

Overview

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Responsibilities

The Chapter and Member Relations Specialist is responsible for program delivery, coordination and administration of ISC2’s Chapter and Member Relations program by engaging members and other cybersecurity professionals to advance ISC2’s vision of inspiring a safe and secure cyber world through local and online communities. This role aligns with the organization’s strategic goals for enriching membership and growth through providing networking, knowledge sharing, and leadership development opportunities to the global cybersecurity community. This position provides support and coordination for chapter, volunteer and member relations throughout the organization. It also serves as a liaison between ISC2 and its members, providing direct, substantive support and guidance to volunteers on the formation and management of chapters, and other ISC2 initiatives.

Duties and Responsibilities:

• Serve as the point of contact for all chapters in the Americas (North America and Latin America) Provide targeted and sustained member/chapter outreach and relationship through regional directors.
• Strengthen and heighten the chapter relations from headquarters and in region in-person chapter relations by providing more effective and regular outreach to chapters.
• Coordinate, support and monitor activities for chapters and members including:
  • Build relationships and communicate regularly with chapter leaders and members.
  • Create and manage schedule for chapter duties and responsibilities
  • Conduct trainings, meetings and orientations with chapters and members for assigned events and activities
  • Oversee the application process and development of new chapters
  • Ensure all program policies and procedures are followed and expectations, duties and responsibilities are clearly communicated
  • Handles chapter questions, complaints and issues effectively, timely, and diplomatically
  • Make chapter leaders feel appreciated and respected for their service and contributions
  • Maintain an understanding of chapter ambition and challenges
  • Identify resources/assistance needed by chapters and provide operational and strategic guidance
  • Promote the chapters via ISC2's media channels and other social platforms
  • Present and facilitate training sessions and informational webinars
  • Distribute newsletters and email promotions to chapter leaders and ISC2 members
  • Maintain and update chapter guides, forms, tools and collateral materials
  • Provide regular reports on program activities to management
  • Compile data and update records from annual chapter reports
  • Collect and assess chapter leader and member feedback and identify areas of improvement of the program
  • Develop new resources and tools based on feedback from chapters and members
  • Conduct chapter audits and take corrective action when necessary
  • Provide training and support to chapter staff in regional offices
  • Collaborate with other departments on chapter and member-related projects
  • Identify outstanding chapter achievements through ISC2 communications channels and awards program
  • Miscellaneous duties as necessary

Qualifications

- Account management or project management experience preferred

- Knowledge of and experience with non-profit associations is preferred, and an interest in the cybersecurity profession is a plus

- Proficiency in Microsoft Office products, including Outlook, PowerPoint, Excel, Word and SharePoint - Experience with an AMS/CRM, such as Salesforce

PI249875384

Salary: $57,383.00

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