Job Description:

RESPONSIBILITIES:

Kforce has a client in West Sacramento, CA that is seeking a Tech Support Administrator. This role is not a help desk position - instead, it is focused on providing technical assistance directly related to client services. The Technical Assistance Center (TAC) handles initial help desk requests, with this role focusing on more specific client service issues. On-call rotation is part of the role, but not required until fully acclimated.

Responsibilities:

• Ticket Management: Handle 5-20 tickets per day, including walk-ins, phone calls, and JIRA requests


• Device Deployment: Deploy and set up laptops and manage associated issues


• Technical Support: Provide support for Microsoft and Mac operating systems, AV equipment, and handheld devices at the store


• Escalation: Assess ticket requests and escalate unresolved or complex issues to the engineering team


• Collaboration: Work alongside 3 Level 2 support staff and 2 engineers; Participate in a collaborative environment where roles overlap

REQUIREMENTS:

• Understands Microsoft and Mac operating systems


• To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed


• Relevant education and/or training will be considered a plus

Able to:

• Handle lower-level tickets


• Assist deploying laptops


• Someone who u


• Address AV equipment issues


• Handle Tickets that will come from help desk

Nice to have:

• Retail experience


• Enterprise experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Apply Now