Job Description:

RESPONSIBILITIES:

Kforce has a Retail client that is looking for a Technology Support Administrator to join their Workstation Support Team at their South Brunswick, NJ office. This role is 100% onsite.

Project Description:
In this role, you will be responsible for providing End-user Computing support to all the Corporate Offices, Distribution Centers and Delivery hubs located in the region. We support a wide variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones, etc. We also support multiple OS systems including MS Windows 7, 8.1, and 10, as well as Mac OS Sierra 10.12 and High Sierra.

Duties/Day to Day Overview:

• Troubleshoots complex problems using scripts and checklists as guides


• Supports mobile workforce


• Interact with senior internal and external personnel


• Participates in requirements gathering and solution design


• Participates, in installation and configuration activities


• Develops and maintains procedures and system documentation


• Participates, in major updates supporting new requirements and maintaining systems currency


• Monitors and administers system access and resources


• Supports resolution of production incidents


• Provides work breakdown planning and estimation


• Identifies technical and non-technical (e.g. plan) dependencies


• Identifies and proposes mitigation plans for identified risks and problems


• Suggests process improvements and best practices


• Identifies new areas that could be measured


• Iterates and improves upon stable technologies and processes


• Interacts with team members, other IT teams, business users, individual contributors, and managers


• Actively shares technical knowledge within domain with their team and others

REQUIREMENTS:

• 1-2 years of experience


• Mainly PC Focused


• Work experience in supporting MS Windows 7, 8.1, 10; Windows 11 is nice to have but not required


• Previous support or deployment experience in a windows-based enterprise or retail environment


• Experience with configuring, administrating, and troubleshooting PC, Desktop and Production printers


• Demonstrate good judgment in selecting methods and techniques for obtaining solutions


• Confidence to follow detailed documentation accurately and efficiently


• Work well in a fast paced, collaborative environment


• Good communication skills, and calm under fire

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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