POSITION SUMMARY

The PBM Operations Business Product Owner (BPO) serves as the key interface and liaison between the business sponsor, or client and technology counterparts to advance high ROI/efficiency, division-wide and enterprise-wide initiatives. This individual would have responsibility for the accuracy and comprehensiveness of business requirements of new and modified business applications and/or products.

The Business Product Owner serves as the interface to the Technical Product Owners (TPO) for business applications, product or client requests to:

• Contribute to business requirements for new and existing systems from ideation through production and project oversight


• Participate heavily in:
  
  
  • the extraction of requirements from business sources
  
  
  • discussions with technical resources on business intent and requirements
  
  
  • skills to discuss, if not influence, technical design of associated applications
  
  
  • the ability to guide technical support
  
  
  
  

Primary Functions

• Participate in defining business requirements with business sponsors, TPO and System Engineering teams for new and modified business applications, product, or client requests


• Apply new technical tools and techniques to support business within the digital and communication BPO space.


• Apply Express Scripts project tools and methodologies to advance business applications, products, or client requests.


• Provide input and insight into technical design of new and existing business applications.


• Owns the creation of epics to support analytic needs


• Participates in essential meetings, ceremonies, and release planning conversations to ensure training or documentation resources support a successful adoption


• Communicate and report on progress regularly with stakeholders


• Prioritize and manage workload and meet project deadlines.


• Business, technical and financial acumen applied to projects and portfolio

Key Qualifications

• High school diploma required


• Bachelor's degree preferred


• 5 years experience with program management or product owner preferred


• Knowledge of agile methodology preferred


• Proficiency in Jira preferred


• Business, technical and financial acumen preferred


• Ability to operate within a fast paced work environment a plus


• Excellent communication (oral and written), facilitation, presentation, and organization skills required


• Excellent organization skills preferred


• Proven ability to manage multiple projects simultaneously required


• Demonstrated problem solving and organization capabilities preferred


• Proven ability to manage multiple project simultaneously and work well within an ambiguous environment preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.