Requisition ID: 60998 Title: Salesforce Administrator 1 Division: Arthrex, Inc. (US01) Location: Naples, FL

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. We are currently seeking a Salesforce Administrator I to be part of our highly productive and energetic team. Salesforce is a software that helps businesses manage their relationships with customers, streamline processes, and improve profitability. If you have a passion for problem solving and configuring technology, then this is a great opportunity for you. This analytical, process-oriented individual will work closely with IT and business teams to learn and support our Salesforce platform. The successful candidate will embrace the challenge of solving business problems in a fast-paced environment. Excellent communications and analytical skills, ability to learn and multitask, and a Bachelors' degree will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

This role will be onsite with us at either our Naples, FL or Boston MA locations

Summary Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Main Objective:

Salesforce is a comprehensive cloud-based CRM (Customer Relationship Management) platform that helps businesses manage their customer interactions, streamline processes, and improve profitability. It integrates various functions such as sales, customer service, marketing, and analytics into a single platform, allowing for seamless data sharing and collaboration across teams. With built-in artificial intelligence (AI) capabilities, Salesforce provides predictive insights, automates routine tasks, and personalizes customer experiences.

As a Salesforce Administrator I you will be part of a team that provides support in the following areas:

• User Management: Managing user accounts, permissions, and roles to ensure everyone has appropriate access to Salesforce features.


• Data Management: Maintaining data quality by importing, exporting, and updating records, as well as creating reports and dashboards to provide actionable insights.


• System Customization: Customizing the Salesforce platform to meet business needs by creating custom objects, fields, workflows, and automations.

Essential Duties and Responsibilities:

• Learn to support multiple Salesforce products including Sales Cloud, Service Cloud, Marketing Cloud, and CRM Analytics.


• Address and resolve user support tickets.


• Create and update technical and best practices documentation.


• Assist with Salesforce configuration changes.


• Assist with sandbox environment management and DevOps/release management.


• Identify unused or underutilized platform features.


• Prepare and perform data uploads/exports.


• Assist with multiple aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.


• Stay updated on the latest Salesforce features and best practices, proactively seeking opportunities to expand your Salesforce skills and certifications.

Specialized Skills

• Strong communication (written and oral) and presentation skills.


• Advanced EXCEL skills.


• Creative and analytical thinker with strong problem-solving skills.


• Strong ability to prioritize multiple tasks.


• Knowledge of software development lifecycle, familiarity with both Agile and waterfall methodologies.


• Strong sense of customer focus, both internal and external

Education and Experience:

• Bachelor's Degree or equivalent required

Occasional Travel as required.

Arthrex Benefits

• Medical, Dental and Vision Insurance


• Company-Provided Life Insurance


• Voluntary Life Insurance


• Flexible Spending Account (FSA)


• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)


• Matching 401(k) Retirement Plan


• Annual Bonus


• Wellness Incentive Program


• Free Onsite Medical Clinics


• Free Onsite Lunch


• Tuition Reimbursement Program


• Trip of a Lifetime


• Paid Parental Leave


• Paid Time Off


• Volunteer PTO


• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.