Job Description:

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Employer Service Representative serves as the point of contact and problem resolution for Oklahoma employers on all topics, processes and procedures related to child support enforcement.

Duties include but are not limited to:

• Processes documents related to medical support and income withholding received from employers, non-custodial and custodial parents, and Child Support Services personnel.


• Update the Oklahoma State Information System (OSIS) to document the status and type of medical coverage, payments, employee hires and terminations, employee bonuses, and other various topics for each child support case.


• Resolve case related issues and problems received from internal and external child support customers.


• Serve as point of contact for employers and insurance plan administrators and initiate contact with employers as needed to review medical support and incoming withholding.


• Partner with Child Support Services to complete specialized projects.


• Researches, retrieves, and analyzes information.


• Performs research functions, analyze data, and provide customer service and support.


• Identifies discrepancies and resolve problems.


• Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.  


• Participate on work teams to develop project goals and support materials.     


• Establishes and maintains professional internal and external relationships.


• Performs various duties as needed to successfully fulfill the function of the position.

This position may be eligible for remote or hybrid work.

This position requires a background check that involves a national search and fingerprint search to be eligible for employment. Results of the completed background check will be provided to the funding sponsor for their records.

 

Required Education: High School Diploma or GED, AND: 

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  18 months experience in data analysis, project coordination, or related experience.

  
  

Skills:

• Ability to speak, read and write clear, concise English


• Proficient in Microsoft Office


• Detail oriented for accuracy of data and information


• Customer service skills


• Must be able to perform basic data analysis


• Composition and proofreading skills


• Strong initiative to solve problems


• Ability to read and interpret legal documents

Advertised Physical Requirements:

• Ability to engage in repetitive motions including movement of the hands, wrists and fingers.  


• Ability to communicate with others and receive complex information.


• Ability to view databases and computer screens.


• Ability to lift objects up to 25 lbs.  


• Must be able to enter data into a complex database on a daily basis.


• Standard Office Environment.

Departmental Preferences:

• 12 months professional experience with social services or payroll or insurance benefits

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

 

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