The Manager, Total Rewards & Benefits role serves to provide day to day support to our field organization related to anything under the total rewards program - including but not limited to healthcare and retirement programs, compensation programs, employee wellness, etc. This role is a strategic partner and needs to be able to manage the programs as well as provide day to day support for those programs to those who need it. This is a functional working manager without any direct reports.
The Manager, Total Rewards & Benefits will be responsible for the following on a day to day basis for the North American business:
Understand the benefits setup and connectivity to our carriers and be able to demonstrate knowledge to the field (US & Canada)
Answer questions from employees on benefit programs (healthcare and retirement programs) and provide prompt follow up
Escalate issues to our carrier contacts
Create and manage open enrollment for benefits
Provide process improvements for benefit issues or problems
Analyze company trends on benefits usage and cost for the organization
Ensure carrier and vendor bills are being paid in a timely manner
Ensure accuracy of enrollment information in our systems
Complete governmental reporting requirements during the year
Manage quarterly employer funding eligibility for the Health Savings Account
Support questions and escalations on retirement program benefits
Support audit requests for any benefits programs
Ensure accuracy of open enrollment elections to carriers at end of year/beginning of new year
Ensure pre-fund of FSAs for annual elections and new entrants into the plan during the course of the year
Understand and complete 1095c process for Health Care Reform requirements
Conduct biannual audit of overage dependents covered on healthcare plans in Canada
Administer compensation programs including annual and quarterly incentive plans, special incentive programs and spiffs and development/administration of specific functional programs
Develop and maintain company's pay structure within the HRIS systems and company's Job Title Matrix tool
Perform competitive and market salary/wage analyses
Review bonuses or commissions for accuracy
Perform internal compensation analyses and reviews
Support performance management system initiatives such as annual performance reviews and other tools within the HR system
Ensure compliance with changing laws and regulations
Work with finance and operational teams to model out various incentive/compensation strategies
Support initiatives around merit-based pay program
Review salaries and setup for new job openings/titles
Perform audits of data within the HR system as needed
Quarterly EEO reporting parameters for the organization
Ability to support other functions within Total Rewards & Benefits as needed or required
Requirements:
Must have 5+ years in benefits administration and/or compensation or HR analytics role
Bachelor's Degree in Human Resources (or business-related degree)
Experience with US & Canada benefits
Proficiency in MS Outlook and HRIS systems including reporting capability
High degree of proficiency in Microsoft Excel, including ability to perform vlookups, pivot tables, etc.
HR system experience (administration, creation, maintenance)
Ability to partner collaboratively with functional leaders across all areas of the business
Ability to effectively manage projects
Ability to communicate effectively
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
