The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administration and maintenance for hardware and software which allows for day-to-day operations of a global IT environment.
THIS POSITION REQUIRES 5 DAYS A WEEK ON-SITE WORK IN WASHINGTON DC OR OVERLAND PARK, KS. ONLY APPLICANTS WITHIN A 50 MILE COMMUTE DISTANCE WILL BE CONSIDERED.
Day to day:
Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email, and ticketing system.
Maintain communications with employees throughout the problem resolution process.
Create, modify, and manage Active Directory objects via Windows Server.
Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections.
Desktop and laptop hardware troubleshooting.
Perform inventory and asset tracking duties.
Support company cybersecurity efforts on all clients.
Maintain and update computer and systems documentation.
Qualifications:
Degree in an IT-related field or equivalent experience.
2+ years of working experience as 1st Level Support / User Helpdesk.
Solid expertise in current Microsoft desktop operating systems and application software.
MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019
Solid knowledge of personal computer hardware configuration and setup.
Basic knowledge of DNS, FTP, TCP/IP, file, and print servers.
Experience in using Active Directory, creating, and managing accounts.
Strong interpersonal and relationship-building skills, conducive to team development.
Excellent telephone and face-to-face communication skills.
Ability to multitask in a challenging, fast-paced environment.
Good communications skills in English, both verbal and written.
Creative and innovative in problem solving.
Availability to work after hours and weekends.
Capable of writing and presenting detailed documentation.
Why FYI? FYI – For Your Information, Inc. continues to be one of the fastest growing and most successful woman-owned Federal contractors in the country. For three years in a row, we have been on Inc. Magazine's 5000 list and was recently named one of Inc's 2023 Mid-Atlantic Fasted Growing companies. FYI offers a collaborative and inclusive work environment. We offer professional development and career growth opportunities to all employees. As we continue to grow so will you and your career.
What is in it for you?
Team building and innovation in a collaborative environment.
A competitive base salary with a loaded benefits package.
Tuition/Education Assistance.
Personal computer device allowance.
Pet Insurance.
At FYI – For Your Information Inclusion and diversity are fundamental to our culture and our core value of "People First”. All people matter at FYI. We believe that our inclusive environment and the diversity of our people drives our innovation and growth and allows us to better serve our clients and communities.
FYI – For your Information is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identify), national origin, political affiliation, sexual orientation, martial status, disability, genetic information, age, membership in an employment organization, retaliation, parental status, military service or other non-merit factor.
