Wood is currently recruiting a Junior Level IT Support Specialist to work as a full time long term member of our team at a customer's chemical plant location. The IT-OT Support Specialist will need to be Safety and Manufacturing oriented, will provide general desktop support. Is also responsible for field service and support for our IT Infrastructure and Operations, Security Engineering and Operations, and Manufacturing IT Applications, and Outside service providers.
RESPONSIBILITIES
Resolves IT incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for end users
Provisions and maintains end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments
Escalates incidents to the appropriate IT engineering and operations resources
Monitors open support requests for accuracy, urgency, and problem resolution
Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
Provides project support for Life-cycle Management projects
Provides project support for the procurement and goods receipt pertaining to IT and Manufacturing projects which require IT-OT integration
Assist IT Infrastructure and Operations teams
Assists IT Security engineering and operations teams
Work with and support the Manufacturing MOC process for the Process Control System changes and updates.
QUALIFICATIONS
Experience working in a chemical manufacturing facility
2+ years of IT-industry experience,
A+ certification or equivalent networking experience
Strong knowledge of Windows platforms, Windows 10, Windows Server 2017, 2019, and 2022
Mobile Device Management experience
Desirable
Cisco CCNP - Cisco Certified Network Professional
Fortinet NSE - Network Security Expert
SolarWinds and WSUS Applications
Hyper-V and/or VMWARE Virtual Environments
Fortinet and or Palo Alto firewall network configuration and administration
Cisco networking switch configuration and administration
Experience with acceptance testing and commissioning of instrument equipment and systems.
General knowledge of ICS control systems; Siemens System 7, Emerson Delta-V, and or Honeywell Experion Control System