Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Desktop Support Technician II in Coppell, TX.

Responsibilities:

• Evaluates hardware and software requests (both in person and through a ticketing system) and provides solutions based upon business requirements and corporate standards, documenting as appropriate


• Supports and maintains the end user environment; This may include configuring new hardware, reviewing and addressing security vulnerabilities, installing and troubleshooting software, and performing tests


• Provides direct support to users for supported hardware and software; This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site)


• Installs, supports, and retires hardware (e.g., desktops, laptops, monitors, mobile devices, printers)


• Documents, maintains, and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution


• Ensures compliance with relevant policies and regulations and escalates any concerns as appropriate


• Troubleshoots user problems requiring a working understanding of the end user environment and a basic understanding of inter-related technologies; Can problem-solve most standard end user issues


• Maintains composure and always stays professional, including in stressful situations with clients


• Courteous and tactful at all times with clients and IT colleagues; Diffuses problem situations effectively; Is always seen by clients as professional and helpful


• Probes clients effectively to determine the actual nature or underlying cause of a user problem

REQUIREMENTS:

• To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed


• Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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