Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Business Treasury Management Service Banker in Tempe, AZ.

Summary:
The Customer Service Banker is the primary contact for banking customers utilizing Company's Treasury Management, depository and loan services.

Duties and Responsibilities Include:

• Maintains and expands the relationship with customers by providing overall customer support services


• Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship


• Identifies products and services that meet customer's needs


• Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures


• Service customers phone and email inquiries


• Assist customers in navigating on-line platforms and all Treasury Management products utilizing servicing tools such as emulation and co-browse


• Assist customers with their deposit and loan questions


• Maintain appropriate technical understanding of bank systems


• Regularly attend trainings to support/expend knowledge base

REQUIREMENTS:

• Associates degree (Minimum) Preferred, or equivalent work experience - no specific field or area of study


• Three to five years of experience in financial services industry


• Financial Industry/Banking Background required


• Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms

Preferred Skills/Experience:

• Experience with department-specific systems


• Advanced knowledge of departmental and bank products and services


• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations


• Preferred understanding of digital capabilities with experience in Information Technology environment


• Excellent verbal, written, and interpersonal communication skills


• Outstanding customer service and problem resolution skills


• Proficient computer skills, especially Microsoft office applications


• Technical support and/or cobrowse skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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