BCforward is currently seeking a highly motivated Production Support Analyst role in REMOTE
Position Title: Production Support Analyst
Location: REMOTE
Anticipated Start Date: Tentative start Date 10/01/2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12+ Months with a Strong possibility of Extension
Job Type: Contract: 40hr/ week
Pay Range: $50/hr. to $54/hr. on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
PLEASE NOTE: Resources will work 4X10 hour days rotating, 7 days per week. The shift hours will start at 6PM. Selected resources will be trained for 4 consecutive weeks during daytime, 8AM-4:30PM. Remote/Off-Site workers preferred.
Key Responsibilities:
The Production Support Analyst is responsible for working across designated teams to ensure applications are fully available to all stakeholders and USPS customers. This individual will assist development teams in deployments, routine patching and system application monitoring / troubleshooting. Will analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports and provide application testing and validations. Will lead incident response calls and contribute / create after action reports.
Skilled in the following:
Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data
Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities
Demonstrated experience using SQL query on Oracle Databases to perform Database lookups
Strong knowledge of one or more of the following:
Incident Management - Ability to lead as a Critical Incident Manager to restore production applications impacting events
Ability to quickly respond to system alerting to reduce application downtime to customers
Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff
Effective liaison between business and technical teams
Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components
Strong facilitation skills to effectively lead Production Support Application Monitoring in real-time
Desired experience using:
Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics.
Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stack driver) is a plus.
Additional Required Skills/Experience:
A minimum of ten (10) years' experience in software development and/or related field.
A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred.
Able to perform all functional duties independently on high-visibility programs, or mission critical aspects of a given program.
Able to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.
Experience training/mentoring less experienced personnel.
Extensive knowledge of and experience with designing, developing, implementing, and maintaining complex business, accounting and management information systems.
Extensive experience developing/supporting software applications using more than one of these software technologies: Java, Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic.
Extensive experience collaborating with end users to define new software system requirements.
Experience training/instructing end users on the use of software applications.
Experience authoring or contributing to software-related documentation such as requirements specifications, design documents, technical manuals, and user manuals.
Able to obtain Postal clearance.
Excellent communication skills.
Additional Provisions:
Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
Once a candidate's resume is approved and the interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
Candidate must have lived in the US for the past 5 years.
Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
All overtime must be pre-approved in writing by the client manager or his/her designated representative.
Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.
The enforced dress code is business casual, i.e. collared shirt with slacks for men, no skirts above the knee for women. Place and Period of Performance
Hours of support:
The standard work week for contract staff will be 5 days a week and 8 hours per day, preferably Monday through Friday.
Contract staff may be required to travel to support business efforts.
Keywords:
Java, Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic.
Who to Contact: Manoj Krishna
About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled
BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 229191 when responding to this ad.
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