The IT Support Coordinator is responsible for providing exceptional Tier 1 end-user support to employees and/or consultants company-wide on computers, peripherals, phones, the core business systems, MS Office applications, and other software needs related to technical support. The IT Support Coordinator's main objective is to maintain a high level of customer satisfaction, provide technical support, and focus on problem-resolution for issues reported by local and remote internal users, departments within the company and outside contractors as well as our temporary professionals. This position requires extensive phone work, problem resolution skills and ability to remain calm under pressure.
The IT Support Coordinator will research, analyze, and diagnose problems with client systems including desktop/laptop hardware and software, peripheral equipment, printers. This position will solve problems using documented processes or best practices. Good documentation/communication is required (e.g. e-mails, process improvements).
What We Offer
Responsibilities
Demonstrate service excellence in end-user support by performing Tier 1 support via telephone, in-person, and through remote tools
Research questions using available information resources
Follow standard IT support procedures
Unlock/Reset user accounts via Active Directory tool
Log all support incidents via ticking system
Track requests and document resolutions as well as escalate urgent situations
Stay current on system information, changes and updates
Install, configure, and maintain workstation operating systems
Evaluate new hardware and software technologies
Provide basic telephony support (desk phone & mobile)
Enter and/or correct data in multiple systems with care and accuracy
Maintain knowledge of Company and industry projects, services and trends affecting team activities including technology advances and compliance/regulatory trends.
Other duties as assigned
Additional Responsibilities
Skills
Excellent verbal and written communications skills
Creative, outgoing, energetic person with a demonstrable track record of exceeding goals
Ability to multitask in a fast paced environment
Solid analytical and problem solving skills
Creative, flexible, professional with "can do" attitude
Ability to multitask in a fast paced environment
Education
High School Graduate or Equivalent
Experience
High School diploma or equivalent (2+ years of relevant experience)
Previous customer service experience required
Proven knowledge of MS Office products
Competencies
Communication Skills
Creativity/Innovation
Critical Thinking
Problem Solving
Prioritizing and Organizing Work
Driving for Results
Supervision
Supervision Exercised: none
Supervision Received: IT Technical Service Manager
Salary Information: 45,000 - 58,000
Please contact careers@oxfordcorp.com if you are interested in this position.
Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email staffbenefits@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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