Responsible for analytical operations pertinent to the evaluation, improvement, and continuation of work, processes, and operations within the pharmacy department. This includes data driven management and fiscal/process investigation, including reporting and analysis, process, and procedures of assigned Department(s) consistent with the policies and procedures of Tower Health.
Monitors plans, processes, and metrics including operational budgets, revenue and expenditures, progress towards stated goals, and overall budget/process performance. Upholds the mission, vision, values, and customer service standards of Tower Health.
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Qualifications
EDUCATION REQUIREMENTS
Bachelor's Degree in a health-related field or business, or any equivalent combination of education, training, and experience in addition to the experience stated below.
Current certification and/or licensure as a Pharmacy Technician
High school education or GED certificate
EXPERIENCE REQUIREMENTS
Progressive operations management experience in a healthcare setting, including fiscal performance responsibilities, financial and productivity analysis, and physician/hospital billing and reimbursement/reporting systems.
Knowledge and experience with health care information/cost accounting systems.
Excellent interpersonal skills, well-developed verbal and written communication skills, and experience working with multi-disciplinary teams.
Demonstrated proficiency with Microsoft Office Suite.
Strong analytical and critical thinking skills.
Ability to synthesize data and build an argument or approach based upon the data.
Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.
Highly Desired:
Three (3) to five (5) years progressive operations management experience in a healthcare setting, including fiscal performance responsibilities, financial and productivity analysis, and physician/hospital billing and reimbursement/reporting systems
Clinical or business experience in a major healthcare organization.
Call Center experience.
Epic experience is highly preferred.
Ability to lead and manage in a changing environment
Strong analytical, problem-solving, decision-making, and organizational skills.
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).
Ability to adapt to organizational needs and work on multiple special projects simultaneously.
CERTIFICATION AND LICENSURE REQUIREMENTS (MAY VARY BASED ON DEPARTMENT NEEDS).
Pharmacy Technician Certification
REQUIRED SKILLS
Analytical Skills
Collaborative Skills
Computer Skills to include use and navigation
Customer Service Skills
Detail Oriented
Excellent Communications Skills
Excellent Interpersonal Skills
Good Reasoning Skills
Multi Line Telephone Operational Skills
Multitasking
Problem Solving Skills
Strong Team Player
Initiative and Self-Directed Skills
Microsoft Office
Microsoft Excel
Overview
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